Our initial monitoring agreement for residential properties is for 36 months. After those 36 months, the agreement becomes month-to-month.

You also have the option to be on a month-to-month contract instead of the 3-year contract.

For commercial properties, the standard contract length is 60 months.

Yes, when you pay for your equipment, that equipment is yours forever. We don’t “lease” equipment or sell any equipment that is proprietary.

Yes, you can upgrade your plan at any time by calling 617-221-8499. However, you only get a system discount upon the initial purchase of a new system, not if you upgrade your plan at a later date.

Hidden fees are bad for everybody. Transparency is how we build great relationships with our customers that last decades. The only upfront costs you pay are the equipment and the cost of installation.

If you ever have questions about our billing process, our sales team will be happy to assist you.

As for maintenance costs, all equipment is warrantied through us for 1 year.