Vivint vs. Alarm New England
Vivint is a well-known home security provider, offering products and services to customers nationwide. With quick set up process and easy install, Vivint allows people to monitor and control their homes from anywhere on a mobile device. Vivint fields thousands of calls a day, which results in their customer service lacking a personal touch.
- 24/7 Monitoring
- No 24/7 Local Support
- 5-Year Standard Contract
- Not Locally Owned
Alarm New England is a leading home security provider serving customers across New England. Offering comprehensive alarm systems, 24/7 monitoring, and smart home integration, the company helps families stay safe and secure. Alarm New England is trusted by thousands of homeowners throughout the region.
- Professional Install
- Reuse Equipment
- 24/7 Local Support
- 24/7 Local Support
- Local And Family Owned
Loved by 1000+ Business Owners across New England
Compare Vivint vs. Alarm New England
Browse each of the following topics to get more details.
Alarm New England Reviews
9.5/10*
Honest testimonials and feedback from customers is extremely important to us. We work hard to both earn our customers’ business and make sure they stay happy.
A commitment to customer satisfaction is a key differentiator for Alarm New England and a benefit of choosing a local security provider instead of a national brand.
Vivint Reviews
7.8/10*
Vivint has received negative reviews across Yelp and BestCompany, many calling Vivint a “scam.” Common complaints include a tedious cancellation process, bad customer service, slow response times, and high upfront costs.
Additionally, the company engaged in deceptive sales practices to mislead ADT customers into signing monitoring contracts.
Reviews Platform
Recommended By:
94%
of Users*
23%
of Users*
*Review scores according to review site www.trustpilot.com
Recommended By:
94%
of Users*
23%
of Users*
Vivint has received negative reviews across Yelp and BestCompany, many calling Vivint a “scam.” Common complaints include a tedious cancellation process, unreliable customer service, slow response time, and high upfront costs.
Additionally, the company engaged in deceptive sales practices to mislead ADT customers into signing monitoring contracts.
We invest in the latest security technology so that you only install reliable security equipment that won’t fail on you when you need it most. We are constantly staying up-to-date with the latest home automation options.
Whenever you decide you want to upgrade, we’ll make the process easy. Not only are our home security systems sourced from industry-leading manufacturers, we also provide local business owners with the best security systems for business.
Professional Installation
Home Automation
Crash and Smash Protection
Reuse Equipment
Professional Installation
Home Automation
Crash and Smash Protection
Reuse Equipment
Vivint’s equipment is proprietary, meaning it will not work properly with any other security monitoring companies if you decide to switch.
In today’s world technology is changing rapidly and the ability to remain flexible and provide the best equipment while satisfying our customers needs is paramount.
Professional alarm monitoring ensures that you get the fastest possible response time in an emergency, whether it’s a break-in, fire, carbon monoxide leak, or other danger. Our central station is UL-listed, meaning it meets the strict regulations in disaster preparedness.
24/7 Professional Alarm Monitoring
Month-to-Month Options
Month-to-Month Options
24/7 Professional Alarm Monitoring
Month-to-Month Options
Month-to-Month Options
Vivint’s standard contract lasts 5 years, making it among the longest in the security industry. To get out of the contract early, you must first pay the remaining balance of their contract. Our standard contract is 3 years.
At Alarm New England, we pride ourselves in providing a high level of customer service and support that always ensures you get a prompt response. Your safety always comes first. Genuine 24/7 protection, not the illusion of security. That’s the Alarm New England difference.
Phone/Email Support
Maintenance Plans Available
Local, Family-Owned Business
Phone/Email Support
Local, Family-Owned Business
Customers have noted in their online reviews that they have difficulty getting customer service to provide helpful solutions. One Vivint customer, Paul, recently wrote a review that succinctly captures the Vivint customer support experience:
“I have called multiple times but can only get routed to an out of country 800 rep who can only read me my own manuals. I have put in three separate requests for help to no avail. Work orders have been made and not filled. I have called and even driven to the nearest Vivint offices. All calls are not returned and the location in Calgary, Alberta had no office. This is a company that has no regard for customer needs and I will be switching providers.”
Based on many other reviews with similar stories, Paul is not alone.
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