If you have a physical location for your business, it’s important to have some kind of access control system in place to secure your building and valuable assets. According to a recent report, 76% of organizations have detected increased insider threat activity over the past five years, but less than 30% believe they’re equipped with the right tools to handle it. This highlights the ongoing risks of credential misuse and unauthorized access to restricted areas. That’s where access control systems come into play. Access control systems are designed to use cards and other devices programmed with a unique identifier to allow authorized people access to an area.
ADT is one of the leading providers of access control systems globally for businesses of all sizes. Their security system solution is completely customizable and flexible in terms of your particular business needs. In this review, you’ll find an in-depth look at ADT access control, including key features, pricing, and reviews. With a comprehensive comparison of access control features, you’ll be able to evaluate your building’s needs and choose the right security solution.
All About ADT Access Control
ADT access control is a sophisticated security solution designed to provide robust, flexible, and integrated access management for residential and commercial properties. It combines advanced hardware such as mobile-operated smart locks, key card readers, biometric scanners, and video intercom systems to regulate and monitor who enters and exits your premises.
Beyond standalone access control, ADT’s system integrates seamlessly with its broader security ecosystem, including video surveillance, intrusion detection, and home or business automation, offering a holistic approach to safety and convenience.
Key Features of ADT Access Control
Below is a detailed breakdown of the key features of ADT access control system:
1. Remote Access
One of the standout features of ADT access control system is the ability to remotely manage and monitor access points from virtually anywhere using a mobile device. This means property owners or administrators can lock or unlock doors, grant visitor access, or deny entry without being physically present on-site.
Remote access eliminates the need for on-site personnel to manage entrances and allows for immediate response to access requests or security events, enhancing convenience and security simultaneously.
2. Mobile App Integration
ADT’s mobile app serves as a centralized control hub, enabling users to manage access control alongside other security features such as video surveillance and intrusion alarms. The app supports remote locking/unlocking, user credential management, real-time alerts, and video intercom communication.
It also integrates with smart home assistants like Amazon Alexa and Google Assistant, allowing voice commands to control locks and security settings. The app’s intuitive interface simplifies security management and provides peace of mind by keeping users connected to their property at all times.
3. Real-Time Alerts
The ADT system sends instant notifications to users’ mobile devices whenever an access event occurs, such as a door being unlocked, a denied entry attempt, or a security breach. These real-time alerts enable rapid awareness and response to potential security issues.
Users can customize alert settings to receive notifications for specific doors, times, or user groups, ensuring they stay informed about critical activity without being overwhelmed by unnecessary messages.
4. Visitor Management
ADT access control system includes visitor management capabilities that allow administrators to grant temporary or scheduled access to guests, contractors, or vendors. Temporary access codes or digital credentials can be created and revoked easily via the mobile app or management portal.
Video intercom systems complement visitor management by enabling visual and audio verification before granting entry. This feature improves security by controlling and tracking non-employee access while maintaining convenience for authorized visitors.
5. Biometric Authentication
For environments requiring enhanced security, ADT supports biometric authentication methods such as fingerprint or facial recognition. Biometrics provide a highly secure and convenient way to verify identity, reducing risks associated with lost or stolen access cards or PINs. This feature is particularly valuable in sensitive areas like data centers, laboratories, or executive offices where strict access control is critical.
6. Card Reader Integration
ADT’s access control systems utilize card readers compatible with a variety of credential types, including proximity cards, RFID, and smart cards. These readers authenticate users’ credentials and grant or deny access accordingly. Card reader integration supports scalable deployment across multiple doors and sites, with the ability to assign different access permissions based on roles, schedules, or security levels.
7. Keypad Entry
In addition to card readers, ADT systems offer keypad entry options where users enter a PIN code to gain access. Keypad entry can be combined with card readers for two-factor authentication, significantly increasing security. PIN codes can be managed remotely, allowing administrators to add, change, or revoke codes instantly without physical interaction with the device.
8. Intercom System
ADT incorporates two-way audio intercom systems at entry points, which enable communication between visitors and occupants or security personnel. This feature enhances security by allowing verification of identity and purpose before granting access. Intercoms can be audio-only or video-enabled, with video intercoms integrated into the ADT mobile app for remote visitor interaction and access control.
9. Scheduled Access
ADT systems support scheduled access control, enabling administrators to define specific time windows during which users or groups can enter certain areas. This feature is ideal for businesses with shift workers, cleaning crews, or contractors who require access only during designated hours. Scheduled access reduces the risk of unauthorized entry outside permitted times and simplifies credential management.
10. Emergency Lockdown
In critical situations, ADT Access Control can initiate an emergency lockdown, instantly securing all or selected access points to prevent entry or exit. This feature is vital for responding to security threats such as intrusions, active shooter scenarios, or other emergencies. Lockdown commands can be triggered remotely via the mobile app or automatically by integrated alarm systems.
Managed vs. Self-Managed Access Control
ADT offers both fully managed and remote access control options. In a fully managed setup, ADT’s professional monitoring centers and regional offices oversee system operation, ensuring 24/7 supervision and rapid response to security events. This service relieves businesses and homeowners from the burden of daily system management and provides peace of mind through expert oversight.
For users preferring direct control, ADT supports remote management via its mobile app, allowing administrators to add or remove users, lock or unlock doors, and receive real-time alerts without the need for dedicated IT staff or complex server infrastructure. However, unlike some competitors, ADT currently does not provide cloud-based browser dashboards for centralized self-management, which may be a consideration for organizations seeking extensive customization and administrative flexibility.
Getting Started with ADT Access Control System
The first step in getting started with ADT is to contact the company for a consultation. This can be done by visiting their website or calling their customer support number. The company will then send a representative to your home or business to evaluate your security system needs. Based on the findings, the representative will recommend a security plan.
ADT’s packages range from basic security systems to more advanced setups. After you’ve chosen a package, ADT arranges a professional installation with a trained technician who will set up the equipment, confirm that everything works properly, and provide a tutorial on how to use the system and the ADT mobile app.
Following installation, your system will be activated and connected to ADT’s monitoring centers. You’ll also have access to the ADT app, which allows you to activate and disarm your system, see video feeds, and receive alerts.
ADT’s Company History
The origins of ADT (American District Telegraph) date back to the year 1874, making it one of the oldest and most established companies in the security industry. The company was initially founded by Edward Callahan to provide telegraph-based fire alarm and security alarm services to residential users. During this era, fire was a major hazard in urban areas, and the ability to quickly alert fire departments and property owners was revolutionary. ADT’s early telegraph alarm systems allowed homes and businesses to send immediate alerts to monitoring centers, significantly reducing response times and potential losses.
The company’s pioneering alarm technology quickly gained traction, establishing ADT as a trusted name in security. Over the following decades, ADT expanded its offerings beyond fire alarms to include burglary and intrusion detection systems, adapting to the evolving needs of homeowners and businesses. This early focus on reliable, monitored alarm services laid the foundation for ADT’s reputation as a leader in security solutions.
Throughout the 20th century, ADT continued to innovate and grow, expanding its product portfolio and geographic reach. The company introduced new technologies such as motion detectors, glass break sensors, and advanced monitoring systems. By the mid-1900s, ADT had become synonymous with home security, offering professionally monitored alarm systems that provided peace of mind to millions of Americans.
The company also began to serve commercial clients, recognizing the growing demand for security in retail, office buildings, and industrial facilities. ADT’s ability to customize security solutions for different sectors helped it build a diverse customer base and deepen its market presence.
Today, ADT Inc. is owned by institutional investors. Apollo Global Management, Inc. currently owns a significant portion of its stock, alongside other institutional investors like State Farm Mutual Automobile Insurance Co. and Vanguard Group Inc. ADT has undergone significant modernization and expansion, embracing digital transformation and smart technology integration. ADT is now the largest security product and service provider in the United States, serving more than six million residential and commercial customers nationwide.
The company operates a network of 12 interconnected monitoring centers, staffed 24/7 by trained professionals who provide real-time monitoring and emergency response services. This extensive infrastructure ensures rapid dispatch of police, fire, or medical personnel whenever an alarm is triggered, reinforcing ADT’s commitment to safety and reliability.
Comprehensive Product and Service Portfolio
While ADT is best known for its home security solutions, its offerings extend well beyond traditional alarm systems. Through its commercial division, ADT Commercial, the company provides access control systems that cater to the basic and advanced security needs of small to medium-sized businesses. These systems enable businesses to regulate who can enter their premises, track access events, and integrate with other security measures.
ADT’s product range is broad and technologically advanced, including:
- Security Sensors: ADT offers a variety of sensors designed to detect unauthorized access or environmental hazards. These include door and window sensors, glass break detectors, motion sensors, panic buttons, temperature sensors, and flood monitoring devices. Each sensor type plays a critical role in creating a multi-layered security environment.
- Security Cameras and Video Monitoring: The company provides high-definition surveillance cameras with features such as night vision, motion detection, and cloud-based video storage. Video monitoring complements alarm systems by providing visual verification of incidents and deterring potential intruders.
- Business and Home Automation Products: ADT integrates security with automation technologies, allowing users to control lighting, thermostats, locks, and other smart devices remotely. This integration enhances convenience, energy efficiency, and security.
- Access Control Systems: ADT’s access control solutions enable secure entry management through card readers, keypads, biometric scanners, and mobile credentials. These systems are scalable and customizable, suitable for a range of business environments.
Does ADT Offer a Good Access Control Product?
ADT offers a good and reliable access control product for businesses of all sizes. Should you consider using ADT Access Control, we recommend focusing on your organization’s scalability and integration needs. If you’re looking for a unified security solution, ADT’s integration with video surveillance and alarm systems is a major advantage.
Ensure you evaluate your reporting requirements, as the system’s analytics capabilities could be more advanced. Also, consider leveraging ADT’s cloud-based management for remote access and control, which is beneficial for businesses with multiple locations. Finally, take full advantage of ADT’s customer support services to ensure smooth setup and ongoing management.
The Pros and Cons of an ADT System
When considering whether to get an ADT system, there are several factors to weigh. Below, we’ll look into the pros and cons of an ADT access control system:
Pros
- Reputation and Experience: ADT is one of the oldest and most recognized names in the security industry, with decades of experience.
- Comprehensive Services: ADT offers a wide range of services, including burglary monitoring, fire alarms, carbon monoxide detection, and home automation.
- Professional Installation: ADT provides professional installation, which can ensure that your system is set up correctly and effectively.
- Smart Home Integration: ADT systems can integrate with smart home devices, allowing for remote control and monitoring via a mobile app.
- 24/7 Monitoring: Their monitoring services are available 24/7, providing peace of mind that your home is being watched at all times.
- Flexible Contracts: While ADT traditionally had long-term contracts, they have begun offering more flexible options.
Cons
- Cost: ADT can be more expensive than some competitors, both in terms of equipment and monthly monitoring fees.
- Contract Obligations: Some plans may require long-term contracts, which can be a commitment if you’re uncertain about the service.
- Equipment Limitations: Some users find that ADT’s equipment can be less advanced than offerings from newer, tech-focused security companies.
- Customer Service Issues: There have been mixed reviews regarding customer service and response times, which could be a concern if you encounter issues.
What Are ADT’s Biggest Disadvantages?
It’s commonly accepted that no service provider is perfect. That has been especially true for the security industry, where users sometimes rave about their security service provider. Despite being a renowned security service provider with over 150 years in the industry, ADT has several notable disadvantages based on users’ reviews.
To begin with, ADT mandates monthly monitoring fees for all its plans, which can range from one month up to three to five years in contract length. These fees tend to be higher compared to what you get from other security providers, making ADT a costly option, especially for budget-conscious users. Likewise, cancellation policies can be strict, often requiring payment of a large portion of the remaining contract balance.
Unfortunately, ADT has experienced security breaches over the years. Notably, in 2020, ADT experienced a significant security breach affecting over 200 customers in the Dallas-Fort Worth area. A former employee had unauthorized access to customers’ security systems for about seven years, from 2013 to 2020. This employee added his personal email to customers’ accounts, which enabled him to watch live video streams, recorded footage, and even download videos and images. This breach led to multiple class action lawsuits against ADT, highlighting concerns about the company’s internal monitoring and security practices. ADT responded by terminating the employee, revoking access, and contacting law enforcement, but the incident severely impacted customer trust.
Likewise, in August and October of 2024, ADT experienced security breaches where hackers accessed customer and employee information. However, in the official SEC report, the company claimed the hacker only collected encrypted data associated with employee user accounts and that customers’ information was not accessed in either breach.
Another drawback with ADT is the issue of customer service. ADT’s customer service has been reported to be inconsistent, partly due to its reliance on a large network of dealers who handle sales, installation, and monitoring. This dealer model results in variable pricing and communication issues, with customers sometimes receiving different information from sales agents and technicians. The complexity of pricing and contract terms can be frustrating, and customers often express dissatisfaction with the overall cost and service clarity.
How Much Does ADT Access Cost?
ADT access control pricing varies significantly based on several key factors such as the size of your building or site, the number of access points you need to secure, and the specific features you select.
Unfortunately, ADT does not publicly disclose standard pricing for their commercial access control systems. Instead, the process typically involves contacting a local ADT dealer who will send a technician to survey your premises. Based on this survey, ADT Commercial will provide a customized quote tailored to your requirements. Pricing and contract terms can also differ between dealers.
Conclusion
With over 150 years of service in the security industry, ADT is a prominent figure when it comes to security products. Their access control system offers a robust and well-supported solution for businesses needing integrated security management. Despite the few limitations that come with using ADT’s access control systems, they are generally considered to be industry-standard compared to other alternatives like Frontpoint or Vivint. If you need a reliable access control system to prevent unauthorized access and enhance your building’s security, you can certainly consider using ADT for your business needs.
Frequently Asked Questions
- Can burglars disable ADT?
- Yes, burglars can potentially disable ADT or other home security systems, but it’s not always a straightforward process. They can use techniques like jamming wireless signals, hacking into the system, or simply cutting communication lines. However, many systems like ADT are designed with both anti-jamming and anti-tamper features to detect these attempts and still send alerts.
- Is ADT security any good?
- ADT Security is generally considered a reliable and reputable choice for home and business security needs, offering professional monitoring, high-quality equipment, and a wide range of features. While it has some drawbacks like contracts and costs, its strengths in professional monitoring and a well-established reputation make it a solid option.
- Is it hard to cancel an ADT?
- Not really! You can opt out of your ADT contract within three days or 72 hours from when you signed the contract without paying any penalty. You can call the ADT helpline anytime within 72 hours, and their team will cancel your contract.
- What is the best alternative to ADT?
- A local security provider like Alarm New England, that will provide professional installation from licensed technicians and better customer service since they work in your local area and are not dealing with customers nationwide.
