Alarm New England vs. American Alarm
When it comes to protecting your home, local matters. Find out which Massachusetts security company is best when comparing smart home features, response times, and real customer service.
- 24/7 Professional Monitoring
- Local & Family Owned
- Professional Installation Available in MA, CT, and RI
- Month-To-Month Options Available
- World-Class Monitoring Center
- $31.99 / month
- 24/7 Professional Monitoring
- Local & Family Owned
- Professional Installation Available in MA, CT, and RI
- Month-to-Month Options Available
- $36.99 / month
Customer Reviews
Honest testimonials and feedback from customers is extremely important to us. We work hard to both earn our customers’ business and make sure they stay happy.
| Alarm New England | American Alarm | |
|---|---|---|
| Trustpilot Rating: | 5 stars | N/A |
| Recommended By: | 94% of Users | 84% of Users |
| Google Rating: | 4.8/5 stars | 4.2/5 stars |
| Best Company Rating: | 5 stars | N/A |
Both companies are trusted fixtures in Massachusetts home security, but their public track records tell slightly different stories:
- Alarm New England: Dominates in customer satisfaction with consistently high ratings on Google, Trustpilot, and BestCompany. Customers frequently praise their seamless installations, responsive support, and reliable long-term service.
- American Alarm: Holds a solid regional reputation, especially on the North Shore, but its aggregate public review scores point to a more inconsistent customer experience.
Security Equipment
Great equipment is only as good as the technician installing it. While many security providers sell similar hardware brands, Alarm New England sets itself apart through its world-class techs. They pair highly reliable, next-generation security technology with true subject matter experts. From flawless professional installation to ongoing, step-by-step support, their team ensures your system will perform exactly when you need it most.
Alarm New England technicians are always fully licensed, background checked employees of our company. No subcontractors or part-time help.
| Alarm New England | American Alarm | |
|---|---|---|
| Alarm.com Technology Beta Testers | ✔️ | ❌ |
| Professional Installation | ✔️ | ✔️ |
| Crash and Smash Protection | ✔️ | ✔️ |
| 256-Bit Encrypted Technology | ✔️ | ✔️ |
| Reuse Your System by Another Provider | ✔️ | ❌ |
As an exclusive Alarm.com Beta Tester, Alarm New England gets hands-on access to cutting-edge security technology months before other companies. Because we test and master these new features before they hit the general market, our customers benefit from smarter, future-proof systems installed by verified experts. You get tomorrow’s security capabilities today, backed by seamless installations and zero guesswork.
Alarm Monitoring
Professional in-facility alarm monitoring ensures that you get the fastest possible response time in an emergency, whether it’s a break-in, fire, carbon monoxide leak, or other danger. Our central station is UL-listed, meaning it meets the strict regulations in disaster preparedness.
Since the dawn of COVID-19, at-home monitoring has become a trend in our industry.
At Alarm New England, we are proud to say ALL monitoring is done exclusively from our monitoring centers.
At-home monitoring results in poor, unreliable service, and you deserve maximum protection and peace of mind. This is our standard, and anything less is unacceptable when protecting lives and property.
| Alarm New England | American Alarm | |
|---|---|---|
| 24/7 Professional Alarm Monitoring | ✔️ | ✔️ |
| UL-Listed Central Station | ✔️ | ✔️ |
| Always In-Facility Monitoring | ✔️ | ✔️ |
| Month-to-Month Options | ✔️ | ❌ |
When you pay for professional monitoring, you deserve the highest caliber of protection available. That is why our service is built on an uncompromising commitment: every single alarm is handled by highly trained professionals working inside a secure, state-of-the-art monitoring facility.
Never from home. Never with distractions.
100% Focused Response: Our operators work exclusively in a controlled, professional environment built for one purpose: responding to your alarms quickly and accurately.
Zero Distractions: During an emergency, seconds count. There is absolutely nothing competing for our operators’ attention in the moments that matter most.
Secure Infrastructure: Your safety relies on enterprise-grade security and connectivity that a remote home office simply cannot match.
Customer Service and Maintenance
With Alarm New England, you get elite customer support, and genuine 24/7 protection from a team of locally-based experts. Customer satisfaction is always the top priority.
| Alarm New England | American Alarm | |
|---|---|---|
| Maintenance Plans Available | ✔️ | ✔️ |
| Phone/Email Support | ✔️ | ✔️ |
| Local, Family-Owned Business | ✔️ | ✔️ |
| Full-Time, Background-Checked Technicians | ✔️ | ✔️ |
American Alarm customer reviews are generally positive, with customers quoting the thorough, informative staff, and the fair prices and lack of upselling as good aspects.
Negative reviews state that American Alarm’s service department seems overloaded and struggles to deal with simple requests, that they did not deliver on certain proposals and that there are faults with some of the alarms, including false alarms. There have also been some complaints about the reliability of the technology including the cameras. But overall, negative reviews are overshadowed by an overwhelming amount of positive ones.
At Alarm New England we believe our biggest strength is our customer care team. Composed of 14 full-time employees, this team is solely dedicated to keeping you and your system happy. Whether you have a simple question about your system or need a service technician to come out, we are ready and standing by 24/7 for you. Look no further than our Google and Trustpilot reviews for real customer experiences and stories. We look forward to the opportunity of working with you!
The Bottom Line
Alarm New England vs. American Alarm: The Local Advantage
When comparing Alarm New England and American Alarm, you are looking at two highly respected, family-owned security providers with deep roots in New England. Both companies deliver professional installations, reliable 24/7 monitoring, and a level of personalized customer care that massive national corporations simply cannot match.
However, when you look closer at flexibility, technological advancement, and overall reach, a few key distinctions emerge. Here’s a quick summary:
- Contract Flexibility: Alarm New England provides true freedom with month-to-month monitoring options, meaning you are never locked into a restrictive long-term agreement.
- Future-Proof Technology: As an exclusive Alarm.com Beta Tester, Alarm New England gives you early access to cutting-edge smart home features and security innovations before they hit the broader market.
- Wider Service Area: While both are staples in Massachusetts, Alarm New England extends its expert protection across Rhode Island and Connecticut. This is ideal for homeowners with multiple regional properties.
- Verified Customer Satisfaction: Both boast stellar reputations, but Alarm New England edges ahead with higher overall scores and a stronger verified presence on independent review platforms like Trustpilot and BestCompany.
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