6.3 / 10*
DIY Install
Home Automation
Pro Installation
Full-Time Technicians
9.5 / 10*
Pro Install
Home Automation
Customer Recommended
Full-Time Technicians
*Review scores according to review site www.trustpilot.com.
Customer Reviews
Honest testimonials and feedback from customers is extremely important to us. We work hard to both earn our customers’ business and make sure they stay happy. Customer reviews also help us make sure that the services and products we offer exceed our customer needs and expectations.
- Trustpilot Rating:
- Recommended By:
- Yelp Rating:
- Google Rating:
- Best Company Rating:
- Alarm New England
- 94% of Users
- SimpliSafe
- 54% of Users
- Trustpilot Rating:
- Trustpilot Rating:
- Recommended By:
- Yelp Rating:
- Google Rating:
- Best Company Rating:
- Alarm New England
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- 94% of Users
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- SimpliSafe
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- 23% of Users
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The SimpliSafe customers we’ve spoken to faced issues with long wait times trying to speak to a customer service representative along with faulty hardware. Poor customer service is the primary reason customers cite dissatisfaction with SimpliSafe.
Alarm New England is a local company and our customers are our neighbors. We work hard to keep our customers happy and protected. We believe that building a great customer experience is by design and does not happen by accident.
Security Equipment
We invest in the latest security technology so that you only install reliable equipment that won’t fail on you when you need it most. We are constantly staying up-to-date with the latest home automation options. Whenever you decide you want to upgrade, we’ll make the process easy. We don’t just have industry-leading home security systems; we also offer some of the best business security systems in the New England area.
SimpliSafe says “No contracts, just month-to-month” but their equipment is proprietary, meaning that no other company can reuse any of it if you decide to switch some day. Proprietary equipment serves the same function as a contract because it makes it harder for you to leave, but unlike a contract, you are locked in with that company indefinitely.
Professional 128-bit Encrypted Equipment
Professional Installation
Crash and Smash Protection
Home Automation
Proprietary Equipment
Professional 128-bit Encrypted Equipment
Professional Installation
Crash and Smash Protection
Home Automation
Reuse Your Equipment with Any Company
Whether you’re ready to enjoy smart home automation today or may want to in the future, SimpliSafe still lacks many of the additional features of other systems.
Alarm Monitoring
Professional alarm monitoring ensures that you get the fastest possible response time in an emergency, whether it’s a break-in, fire, carbon monoxide leak, or other danger. Our central station is UL-listed, meaning it meets the strict regulations in disaster preparedness.
Alarm New England
24/7 Professional Alarm Monitoring
Month-to-Month Options
Crash and Smash-Proof Base Station
SimpliSafe
24/7 Professional Alarm Monitoring
Month-to-Month Options
Crash and Smash-Proof Base Station
Alarm New England offers 128-bit AES encryption on all wireless signals. We monitor public school systems, meaning we have to meet the strictest safety regulations. We’re constantly testing our disaster response protocols to ensure that our alarm monitoring station is ready to respond to any emergency within seconds. We even have a redundancy central monitoring station in Boulder, Colorado.
The SimpliSafe base station is not crash-and-smash-proof. When a burglar enters the home, he has 30 seconds to destroy the base station, rendering it unable to contact the Dispatch Center.
Alarm New England systems will contact the central monitoring station the moment someone opens a delayed entry zone to let us know it’s working.
If you are the one who triggered the entry, once you punch in your code, we receive a notification that you disarmed the system.
Customer Service and Maintenance
At Alarm New England, we pride ourselves in providing a high level of customer service and support that always ensures you get a prompt response. Your safety always comes first. Genuine 24/7 protection, not the illusion of security. That’s the Alarm New England difference.
Key Features
- Phone/Email Support
- Maintenance Plans Available
- Local, Family-Owned Business
- Full-Time, Background-Checked Technicians
Alarm New England
SimpliSafe
Key features:
- Phone/Email Support
- Maintenance Plans Available
- Local, Family-Owned Business
- Full-Time, Background-Checked Technicians
Alarm New England
SimpliSafe
SimpliSafe does not employ full-time alarm technicians which means that if you are having a problem that might require more attention onsite — you’ll have to rely on remote support or hire a third-party technician to come out to you.
ALL of Alarm New England’s technicians are licensed, background-checked full-time employees of our company, meaning we take ownership and pride in the top quality service and support we offer. We believe this makes all the difference.
Ready to get started?
Talk to an expert and get up to $500 off your new security system.