Vivint vs. Alarm New England
Alarm New England is a leading home security provider serving customers across New England. Offering comprehensive alarm systems, 24/7 monitoring, and smart home integration, the company helps families stay safe and secure. Alarm New England is trusted by thousands of homeowners throughout the region.
Pros:
- Professional Install
- Reuse Equipment
- 24/7 Local Support
- 3-Year Standard Contract
- Local And Family Owned
Vivint is a well-known home security provider, offering products and services to customers nationwide. With quick set up process and easy install, Vivint allows people to monitor and control their homes from anywhere on a mobile device. Vivint fields thousands of calls a day, which results in their customer service lacking a personal touch.
Pros:
- Professional Installation
Cons:
- No 24/7 Local Support
- 5-Year Standard Contract
- Not Locally Owned
Customer Reviews
Alarm New England Reviews
9.5/10*
Honest testimonials and feedback from customers is extremely important to us. We work hard to both earn our customers’ business and make sure they stay happy.
A commitment to customer satisfaction is a key differentiator for Alarm New England and a benefit of choosing a local security provider instead of a national brand.
*Review scores according to Trustpilot
Vivint Reviews
7.8/10*
Vivint has received negative reviews across Yelp and BestCompany, many calling Vivint a “scam.” Common complaints include a tedious cancellation process, bad customer service, slow response times, and high upfront costs.
Additionally, the company engaged in deceptive sales practices to mislead ADT customers into signing monitoring contracts.
| Alarm New England | Vivint | |
|---|---|---|
| Trustpilot Rating: |  |  |
| Recommended By: | 94% of Users* | 23% of Users* |
| Yelp Rating: |  |  |
| Google Rating: |  |  |
| BestCompany Rating: |  |  |
Vivint has received negative reviews across Yelp and BestCompany, many calling Vivint a “scam.” Common complaints include a tedious cancellation process, unreliable customer service, slow response time, and high upfront costs.
Additionally, the company engaged in deceptive sales practices to mislead ADT customers into signing monitoring contracts.
Security Equipment
We invest in the latest security technology so that you only install reliable security equipment that won’t fail on you when you need it most. We are constantly staying up-to-date with the latest home automation options.
Whenever you decide you want to upgrade, we’ll make the process easy. Not only are our home security systems sourced from industry-leading manufacturers, we also provide local business owners with the best security systems for business.
| Alarm New England | Vivint | |
|---|---|---|
| Professional Installation |  |  |
| Home Automation |  |  |
| Crash and Smash Protection |  |  |
| Reuse Equipment |  |  |
Vivint’s equipment is proprietary, meaning it will not work properly with any other security monitoring companies if you decide to switch.
In today’s world technology is changing rapidly and the ability to remain flexible and provide the best equipment while satisfying our customers needs is paramount.
Alarm Monitoring
Professional alarm monitoring ensures that you get the fastest possible response time in an emergency, whether it’s a break-in, fire, carbon monoxide leak, or other danger. Our central station is UL-listed, meaning it meets the strict regulations in disaster preparedness.
| Alarm New England | Vivint | |
|---|---|---|
| 24/7 Professional Alarm Monitoring |  |  |
| Month-to-Month Options |  |  |
| Shorter Contracts |  |  |
Vivint’s standard contract lasts 5 years, making it among the longest in the security industry. To get out of the contract early, you must first pay the remaining balance of their contract. Our standard contract is 3 years.
Customer Service and Maintenance
At Alarm New England, we pride ourselves in providing a high level of customer service and support that always ensures you get a prompt response. Your safety always comes first. Genuine 24/7 protection, not the illusion of security. That’s the Alarm New England difference.
| Alarm New England | Vivint | |
|---|---|---|
| Phone/Email Support |  |  |
| Maintenance Plans Available |  |  |
| Local, Family-Owned Business |  |  |
Customers have noted in their online reviews that they have difficulty getting customer service to provide helpful solutions. One Vivint customer, Paul, recently wrote a review that succinctly captures the Vivint customer support experience:
“I have called multiple times but can only get routed to an out of country 800 rep who can only read me my own manuals. I have put in three separate requests for help to no avail. Work orders have been made and not filled. I have called and even driven to the nearest Vivint offices. All calls are not returned and the location in Calgary, Alberta had no office. This is a company that has no regard for customer needs and I will be switching providers.”
Based on many other reviews with similar stories, Paul is not alone.
94% of Customers Recommend Alarm New England
Ready To Learn More?
Our security experts will help design a system to your specifications. Call us or fill out the form for a FREE quote. Let’s talk about your project.
Feel better with a call? Call us: (857) 445-4010
