Last Updated on June 10, 2024 by Alarm New England
You should feel safe in your home. That’s why it is so important to find the right security company to suit your needs. Determining which security company is right for you can be tricky. To help you narrow down your choices, here is our list of the top three local alarm companies in Rhode Island.
Alarm New England
Alarm New England is a local alarm company, as well as a family-owned business. It is one of the security industry’s best-kept secrets. Why? The company works with reliable manufacturers like Honeywell and Qolsys. It comes as no surprise, then, that so many families trust Alarm New England with their homes.
Price
Whether it is through a monthly plan or a three-year contract, Alarm New England offers customers payment flexibility.
Customers can feel confident choosing Alarm New England because of its satisfaction guarantee. Clients can get a full refund if they’re unsatisfied within the first 100 days with the company. Alarm New England offers six home security packages to choose from, starting at $26.99 to $51.99 per month.
Features and Equipment
Alarm New England’s equipment covers all the basics, from remote access to home integration, and its UL-approved monitoring station has all the latest features you’d expect in a modern home security system.
Both apartments and houses can benefit from Alarm New England’s Qolsys hardware. The IQ Panel 2 has an interface that’s easy to use and a 7-inch HD touchscreen. Its wireless radios and built-in 5-megapixel camera make this an award-winning home security system.
Compatible with both Amazon Alexa and Z-Wave, the home security system also has a touchless disarming feature and glass break detector.
The hardware will warn customers of sudden changes in the home environment, including changes in temperature and carbon monoxide detection. Customers can rest assured that they will be safe in their home with this security equipment.
Clients of this local alarm company have the ability to reallocate their security system, whether you move outside of the state or change service providers.
Alarm New England can also take on commercial properties, providing security services such as video surveillance and access control to RI customers.
Customer Service
For outstanding customer service, homeowners need not look further than this local fire alarm company in Rhode Island. Across various rating platforms, customers say Alarm New England is quick to respond to users’ questions and complaints.
Pros
- Excellent customer service
- The option between professional installation or self-installation
- Monthly options available
- Plans start at $26.99 per month
- The ability to reuse existing equipment
Cons
- Available only in New England
- Can only service properties smaller than 10,000 square feet
Alliance Security
Alliance Security is an authorized Brinks Home Security dealer and 2GIG Technology partner.
Price
Packages start at $44.99 per month and can cost up to $59.99 per month. That makes this local alarm company more expensive than the competition.
Another disadvantage is the duration of their contracts: five years. The company is also known to hike up prices throughout the contract.
However, Alliance Security’s website does transparently state its cancelation policy and warranty information.
Features and Equipment
This local alarm company has their equipment manufactured by 2GIG Technologies. They only offer professional installation. Clients, therefore, don’t have the option of going the DIY route.
Alliance Security uses a 4G LTE wireless system, eliminating the need for landline monitoring. Through a mobile device, customers can have remote access to their smart home security devices. Clients may also choose an add-on called the Vision option for live video surveillance, but the wireless cameras’ battery life is quite short.
The starting package includes several pieces of equipment including a keypad, motion detector, door and window contacts, keyfobs, and a smart doorbell.
Alliance Security’s professional monitoring is outsourced to Brinks Home Security. Its technology integrations are associated with Alarm.com.
Customer Service
In 2014, Alliance Security’s reputation took a hit after being caught calling consumers on the National Do Not Call Registry.
Other clients complain that the local home security company’s customer service team is understaffed. Response time for customer inquiries and complaints is slow.
That being said, many customers who do talk with a service rep have a positive experience.
Pros
- An array of possibilities for home security and automation
- Five diamond certified monitoring center
Cons
- Monitoring is outsourced to Brinks Home Security
- Hard credit check required
- No DIY installation option
- High installation costs and monthly fees
Protect America
Protect America is considered the jack-of-all-trades of home security; not the cheapest option out there, and not the most expensive either. However, like ADT they rely heavily on offers of free equipment, which is never a good sign.
Price
Clients can choose between five different packages, starting at $19.99 per month. But Protect America’s contracts are three years long, and customers who opt out of their contract find themselves paying the balance of it in full.
Depending on how early the contract is canceled, we can be talking hundreds of dollars. This is in stark contrast with most local home security companies that only require a percentage of the balance to be paid.
Protect America’s cancelation policy is valid for the first 30 days following the shipping date of the security equipment. The system must be returned to the company. There may be a $79 restocking fee, depending on the payment method used.
Features and Equipment
We appreciate the way this alarm company offers free equipment, with no upfront costs. Protect America is also forward-thinking with its innovative technology. Its equipment is manufactured by 2GIG and CE. Protect America’s technology integrations are compatible with Google Home, Amazon Alexa, IFTTT, Z-Wave, and Zigbee.
Customers can use the Simon XTi control panel and access it via their Smart Connection mobile app. The company offers a variety of home security features to choose from, as well as options for home automation.
Protect America offers 24/7 monitoring options via cellular, broadband, or landline.
Customer Service
Protect America has room for improvement when it comes to customer service. There are many more negative reviews online than there are positive ones. Key issues revolve around monthly payment plans and contract information.
Other customers pointed out flaws with the security equipment in their reviews. Some motion sensors were experiencing technical difficulties, sending off false alarms.
Pros
- No installation or activation fees
- A low upfront cost for equipment
- Possibility of home automation
- Money-back guarantee
Cons
- Limited cancellation policy
- No monthly contracts
- Limited equipment options
