SMS Terms & Conditions

Last Updated: September 23, 2026

These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by Alarm New England (“Alarm New England,” “we,” “us,” or “our”). By opting in to receive SMS messages from Alarm New England, you agree to these SMS Terms.

Participation in our SMS messaging program is voluntary. Consent to receive SMS messages is not a condition of purchasing any goods or services from Alarm New England.

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1. SMS Program Description

Alarm New England may use SMS/text messaging to communicate with customers, prospective customers, and other individuals who have provided consent to receive text messages from us.

Depending on your relationship with Alarm New England and the consent you have provided, messages may include:

• Appointment confirmations and reminders
• Installation and service scheduling
• Technician arrival and service updates
• Customer service communications and follow-ups
• Account notifications
• Billing and payment-related communications
• Requested quotes or information
• Security system or service-related information
• Other transactional or service-related communications

We will only send SMS communications in accordance with the consent you have provided and applicable requirements.

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2. Consent to Receive SMS Messages

You may opt in to receive SMS communications from Alarm New England through methods we make available, which may include website forms, written forms, verbal consent, or other documented methods of consent.

When an online form provides an option to consent to SMS messaging, SMS consent is optional and is not a condition of submitting an inquiry, obtaining a quote, or purchasing products or services.

By providing your mobile telephone number and affirmatively opting in to SMS communications, you authorize Alarm New England to send text messages to the mobile number you provided for the purposes described at the time of consent.

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3. Message Frequency

Message frequency may vary depending on your interactions with Alarm New England, the services you receive, and the types of communications to which you have consented.

Alarm New England does not guarantee that any particular number of messages will be sent.

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4. Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data charges may apply to messages sent or received in connection with the Alarm New England SMS program.

Alarm New England is not responsible for charges imposed by your wireless carrier.

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5. How to Opt Out

You may opt out of receiving SMS messages from Alarm New England at any time by replying:

STOP

After submitting an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed.

After opting out, you will no longer receive SMS messages associated with that messaging program unless you subsequently provide consent to receive SMS communications again.

Opting out of SMS messaging does not prevent Alarm New England from communicating with you through other appropriate channels, such as telephone, email, or mail.

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6. How to Get Help

For assistance with SMS communications, reply:

HELP

You may also contact Alarm New England:

Phone: (800) 322-3500
Email: privacy@alarmnewengland.com

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7. Privacy and SMS Data

Alarm New England respects the privacy of information collected through its SMS messaging program.

SMS consent and mobile phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing or promotional purposes.

We may use service providers that assist us with the technical delivery and operation of our SMS messaging services. These providers may process information as necessary to provide services on our behalf but are not permitted to use SMS consent information for their own marketing or promotional purposes.

For additional information about how Alarm New England collects, uses, protects, and shares personal information, please review our Privacy Policy.

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8. Supported Carriers and Delivery

SMS message delivery is subject to the availability and operation of wireless networks and telecommunications providers.

Delivery of SMS messages is not guaranteed and may be affected by your wireless carrier, device, network availability, service interruptions, or other circumstances outside Alarm New England’s control.

Alarm New England and participating wireless carriers are not responsible for delayed or undelivered messages to the extent permitted by applicable law.

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9. Mobile Number Changes

You are responsible for providing Alarm New England with an accurate mobile telephone number.

If you discontinue use of a mobile number or transfer it to another person, you should opt out of Alarm New England SMS communications before discontinuing use of the number or notify us that the number should no longer receive SMS communications.

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10. Eligibility

You must be authorized to use the mobile telephone number you provide to Alarm New England.

By opting in to receive SMS messages, you represent that you are the subscriber or customary user of the mobile number provided or otherwise have authority to consent to receiving messages at that number.

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11. Changes to These SMS Terms

We may update these SMS Terms periodically to reflect changes to our messaging practices, services, technology, or applicable requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued participation in the SMS program after changes become effective will be subject to the updated terms, to the extent permitted by applicable law.

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12. Contact Us

If you have questions regarding Alarm New England’s SMS messaging program, consent, opt-out procedures, or these SMS Terms & Conditions, please contact us:

Alarm New England
795 Brook Street
Rocky Hill, CT 06067

Phone: (800) 322-3500
Privacy & SMS: privacy@alarmnewengland.com
Website: alarmnewengland.com

Privacy Policy: https://alarmnewengland.com/privacy-policy/