Privacy Policy

Updated: October 13th, 2026

Alarm New England (“Alarm New England,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, request information, use our services, or otherwise communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Mailing or service address
  • Email address
  • Telephone and mobile telephone numbers
  • Account and customer information
  • Information submitted when requesting a quote or service
  • Appointment and scheduling information
  • Billing and payment-related information
  • Communications you send to us
  • SMS/text messaging consent and opt-in information

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring pages, and information collected through cookies and similar technologies.

How We Use Your Information

We may use personal information to:

  • Provide, maintain, and support our products and services
  • Respond to inquiries and requests for information
  • Prepare quotes and proposals
  • Schedule and manage installation and service appointments
  • Communicate regarding your alarm, security, monitoring, or related services
  • Provide account, billing, and payment-related communications
  • Provide customer service and technical support
  • Send appointment reminders and service notifications
  • Communicate with you by telephone, email, or SMS when permitted
  • Improve our website, products, services, and customer experience
  • Maintain the security and integrity of our systems and services
  • Comply with applicable legal and regulatory requirements

How We Share Information

We may share personal information with service providers and vendors that perform services on our behalf, such as payment processing, information technology, communications, hosting, customer support, and other business operations.

These providers may access personal information only as necessary to provide services on our behalf and are expected to appropriately protect that information.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law, regulation, legal process, court order, or governmental request
  • Protect the rights, property, or safety of Alarm New England, our customers, or others
  • Prevent or investigate fraud, security incidents, or other unlawful activity
  • Facilitate a merger, acquisition, sale, financing, restructuring, or other corporate transactions

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and support analytics and advertising.

Certain third-party services used on our website may collect information according to their own privacy policies.

You can configure your browser to restrict or disable cookies. Some website functionality may not operate properly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Maintain appropriate business and customer records
  • Satisfy legal or regulatory requirements
  • Resolve disputes
  • Enforce our agreements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Your Choices

You may contact us to request updates or corrections to certain personal information we maintain about you.

You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.

You may opt out of SMS communications at any time by replying STOP.

Depending on where you reside, applicable law may provide additional rights regarding your personal information.

For privacy-related requests or questions, contact privacy@alarmnewengland.com.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Alarm New England is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

SMS Terms & Conditions

Last Updated: October 13th, 2026

These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by Alarm New England (“Alarm New England,” “we,” “us,” or “our”). By opting in to receive SMS messages from Alarm New England, you agree to these SMS Terms.

Alarm New England may use SMS/text messaging to communicate with customers, prospective customers, and other individuals who have provided consent to receive text messages from us.

We will only send SMS communications in accordance with the consent you have provided and applicable requirements.

Alarm New England may offer SMS/text messaging for communications such as:

  • Appointment confirmations and reminders
  • Installation and service scheduling
  • Technician arrival and service updates
  • Customer service communications and follow-ups
  • Account notifications
  • Billing and payment-related communications
  • Requested quotes or information
  • Security system or service-related information
  • Other transactional or service-related communications

SMS opt-in information and consent are used to administer Alarm New England’s messaging program and provide the communications to which you have consented.

We may use service providers to facilitate the technical delivery of SMS messages on our behalf. These providers may process information as necessary to provide messaging services but are not permitted to use SMS consent information for their own marketing or promotional purposes.

Participation in our SMS messaging program is voluntary. Consent to receive SMS messages is not a condition of purchasing any goods or services from Alarm New England.

Consent to Receive SMS Messages

You may opt in to receive SMS communications from Alarm New England through methods we make available, which may include website forms, written forms, verbal consent, or other documented methods of consent.

When an online form provides an option to consent to SMS messaging, SMS consent is optional and is not a condition of submitting an inquiry, obtaining a quote, or purchasing products or services.

By providing your mobile telephone number and affirmatively opting in to SMS communications, you authorize Alarm New England to send text messages to the mobile number you provided for the purposes described at the time of consent.

Message Frequency

Message frequency may vary depending on your interactions with Alarm New England, the services you receive, and the types of communications to which you have consented.

Alarm New England does not guarantee that any particular number of messages will be sent.

Message & Data Rates

Message and data rates may apply.

Your mobile carrier’s standard messaging and data charges may apply to messages sent or received in connection with the Alarm New England SMS program.

Alarm New England is not responsible for charges imposed by your wireless carrier.

SMS Opt-Out and Assistance

You may opt out of receiving SMS messages from Alarm New England at any time by replying: STOP

After submitting an opt-out request, you may receive a final confirmation message indicating that you have been unsubscribed. After opting out, you will no longer receive SMS messages associated with that messaging program unless you subsequently provide consent to receive SMS communications again.

Opting out of SMS messaging does not prevent Alarm New England from communicating with you through other appropriate channels, such as telephone, email, or mail.

For assistance with SMS messaging:

How to Get Help

For assistance with SMS communications, reply: HELP

You may also contact Alarm New England:

Phone: (800) 322-3500

Email: privacy@alarmnewengland.com

Privacy and SMS Data

Alarm New England respects the privacy of information collected through its SMS messaging program.

SMS consent and mobile phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing or promotional purposes.

We may use service providers that assist us with the technical delivery and operation of our SMS messaging services. These providers may process information as necessary to provide services on our behalf but are not permitted to use SMS consent information for their own marketing or promotional purposes.

 Supported Carriers and Delivery

SMS message delivery is subject to the availability and operation of wireless networks and telecommunications providers.

Delivery of SMS messages is not guaranteed and may be affected by your wireless carrier, device, network availability, service interruptions, or other circumstances outside Alarm New England’s control.

Alarm New England and participating wireless carriers are not responsible for delayed or undelivered messages to the extent permitted by applicable law.

Mobile Number Changes

You are responsible for providing Alarm New England with an accurate mobile telephone number.

If you discontinue use of a mobile number or transfer it to another person, you should opt out of Alarm New England SMS communications before discontinuing use of the number or notify us that the number should no longer receive SMS communications.

Eligibility

You must be authorized to use the mobile telephone number you provide to Alarm New England.

By opting in to receive SMS messages, you represent that you are the subscriber or customary user of the mobile number provided or otherwise have authority to consent to receiving messages at that number.

Changes to These SMS Terms

We may update these SMS Terms periodically to reflect changes to our messaging practices, services, technology, or applicable requirements.

When changes are made, we will update the “Updated” date at the top of this page.

Your continued participation in the SMS program after changes become effective will be subject to the updated terms, to the extent permitted by applicable law.

Contact Information

Opt Out:
privacy@alarmnewengland.com

Sales:
(617) 221-8524

Service/Billing:
(800) 322-3500

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