Last Updated on February 25, 2022 by Alarm New England
Are you considering getting a security system for your home? Choosing a local home security company can be overwhelming, but it doesn’t have to be. Here are the top three local alarm companies we recommend in Massachusetts
Alarm New England
Alarm New England is one of the security industry’s best-kept secrets. This local fire alarm company is a family-owned business.
What sets it apart from the competition?
The company works with Alarm.com and Qolsys, two of the most reliable security equipment suppliers in the country. Homeowners can trust Alarm New England to keep their families safe.
Price
We appreciate the payment flexibility of this local alarm company. Customers can opt for a monthly plan or sign a three-year contract.
Alarm New England offers a satisfaction guarantee for 100 days or a full refund. It has six packages to choose from, ranging from $26.99 to $51.99 per month.
Features and Equipment
Alarm New England has everything you would expect in a modern home security system. This includes remote access, home integration, a UL-approved monitoring station, and all of the latest features. It is compatible with both Amazon Alexa and Z-Wave.
Your Alarm New England security system can be installed by yourself or with the help of professionals.The Qolsys hardware used in Alarm New England’s equipment can accommodate any apartment or property. Homeowners appreciate the IQ Panel 2’s easy-to-use interface. This award-winning technology has a 7-inch HD touchscreen, wireless radios, and a built-in 5-megapixel camera. It also works on a variety of smart devices in your home. We love the touchless disarming feature and glass break detector.
Going beyond monitoring your home, this local alarm company also offers environmental protection. Alarm New England’s hardware can detect temperature change, the presence of carbon monoxide, smoke and flooding.
In case of an emergency, there is a panic button to ensure your personal safety. This gives homeowners peace of mind.
Another advantage of choosing Alarm New England is the ability to reallocate your security system if you change service providers or move away.
Customer Service
Homeowners across various platforms agree that Alarm New England delivers outstanding customer service. They are responsive to user questions and emergency situations.
They also welcome customer feedback so they can provide a positive user experience.
Pros
- Excellent customer service
- The option between professional installation or self-installation
- Monthly options available
- Plans start at $26.99 per month
- The ability to reuse existing equipment
Cons
- Available only in New England
- Can only service properties smaller than 10,000 square feet
Wayne Alarm
Wayne Alarm serves homes and businesses in the North Shore and is also a popular choice in Lynn and Salem. Wayne Alarm does both the designing and the installation of its alarm systems.
Many Massachusetts locals can benefit from their services, whether for residential or commercial use.
However, if you rent or plan on moving, you might want to shop elsewhere because Wayne Alarm doesn’t provide national coverage.
Price
Homeowners who are shopping for local alarm companies in Massachusetts can’t access Wayne Alarm’s pricing information online—customers must call for a quote. Some clients may be unsatisfied with the lack of important information that’s made readily available to them. Clients need to know key factors such as warranties and return policies before making an informed decision.
The monthly fee, however, ranges from $33.95 to $52.95, with three available packages. A contract with Wayne Alarm lasts 36 months.
Features and Equipment
This local alarm company offers home security with a variety of features, including alarm systems, security cameras, and smoke detectors, that can be tailored to all of your monitoring needs.
Wayne Alarm uses what’s generally considered to be reputable security hardware like Honeywell, DSC, First Alert, and Ademco.
The advantage of choosing Wayne Alarm is the ability to reallocate your security system within the neighborhoods that the company serves.
Homeowners and local businesses can benefit from intrusion protection as well as environmental protection and video surveillance. Sensors are wireless, and a siren or alarm is triggered when movement is detected around your home. The user interface is clean and easy to use.
Some security companies outsource monitoring assistance to other companies. But with Wayne Alarm, you will get help from their trained operators within 30 seconds. That is half of the standard response time in the security industry, and it’s available 24 hours a day, seven days a week.
Monitoring technology is also available over cellular and broadband. Superior technology integration also allows for mobile access and alerts in real time.
Customer Service
Wayne Alarm has been serving the community for over 50 years. The customer service team has many positive reviews online for its product knowledge and helpfulness.
Pros
- Great for both residential and commercial use
- Excellent customer service
- Quick response time
- Professional installation
- Customized security systems
Cons
- Absence of pricing and other important information online
- Only available within the state of Massachusetts
American Alarm
American Alarm is a UL-listed and CSAA certified security company that offers customers 24-hour monitoring. It is the biggest independent security company in New England and serves parts of Massachusetts, New Hampshire, and Rhode Island.
Price
American Alarm doesn’t offer much information on their website about pricing. However, according to user reports, consumers can expect to pay between $27 and $80 a month. This amount varies depending on the equipment used, the size of your property, and the package you choose.
All other pricing information, such as warranties and policies, are undisclosed. American Alarm is more expensive than other local alarm companies.
Features and Equipment
American Alarm offers an extensive list of security systems for both residential and commercial use. Alarm and security systems are tailored to customers’ needs, and you can choose between a cellular or landline system.
However, the company uses DMP equipment, and not many other security companies are willing to take over this outdated system, so it’s tough to switch to a new security company. It is also likely that you will need to update American Alarm’s DMP equipment in the next few years.
As for American Alarm’s technology integration, the local home security company uses Virtual Keyboard software. It is accessible through mobile apps, and it’s compatible with Amazon’s Ring doorbell, Z-Wave, and NVRs.
Customer Service
This company has an A+ with the Better Business Bureau. Although American Alarm has an average reputation, it scores poorly with customer service.
Customers don’t like the outdated technology, and some aren’t keen on the large upfront investment that comes with choosing American Alarm.
Pros
- Local monitoring station
- 40 years of experience
- Professional video surveillance installation
Cons
- Difficult to switch security companies due to outdated DMP systems
- No discounted systems for purchase
- Poor customer satisfaction