Day: July 12, 2024

Last Updated on July 12, 2024 by Alarm New England

As a retail store owner, your top priorities are most likely:

1. Making sure your employees and customers are safe
2. Preventing theft
3. Protecting your inventory

In order to achieve these goals, one of the most important things you need is a good commercial camera system. But with so many options on the market, it can be tough to determine which is the best retail security camera system for your needs. In this article, we’re here to let you know some of the key considerations a retail store owner must make about their CCTV or security camera system.

The Reality of “Best” Systems

The truth is, there’s no one-size-fits-all solution for retail store video surveillance. The “best” system depends on your store’s specific requirements, budget, and layout. However, several key factors should guide your general decision-making process before you install or upgrade your system.

6 Key Factors to Consider

1. Image Quality

High-resolution cameras, preferably ones with at least 1080p resolution, provide clear footage. This can be crucial in scenarios when identifying individuals and incidents is required. This clarity can make all the difference when reviewing footage for security purposes or providing evidence to law enforcement.

2. Coverage

A well-designed system should include a mix of wide-angle cameras to monitor large areas and targeted cameras for high-risk zones like cash registers or valuable merchandise displays. This comprehensive approach ensures that no area of your store goes unwatched. You always want to aim for a camera system with no blind spots.

3. Storage Capacity

Whether you opt for cloud-based or local storage, ensure that your CCTV system has sufficient capacity to retain footage for as long as required by law or your company policy. Many retailers find that cloud storage offers convenience and scalability, while local storage provides faster access to footage and may be more cost-effective in some situations.

4. Remote Access

Look for systems that allow you to view live and recorded footage from mobile devices or off-site computers. This feature enables you to keep an eye on your store even when you’re not physically present, providing peace of mind and the ability to respond quickly to incidents.

5. System Integration

Choose a camera system that can integrate with your point-of-sale system and other security measures. This integration can help you correlate visual data with transaction information, making it easier to identify and investigate discrepancies or suspicious activities.

6. Advanced Analytics

Advanced smart features like customer flow analysis and object detection can provide valuable insights into your business operations. Analytics can give store owners a better idea of customer behavior, allowing them to make improvements to the store based on the camera software’s actionable insights. Improve your store layout for greater efficiency and security.

Top Brands in Retail Security Cameras

Several brands stand out in the retail security camera market. Here is a quick summary of some of the popular ones.

1. Verkada: Known for cloud-based storage solutions and advanced analytics.

2. Avigilon: Offers high-resolution cameras and AI-powered analytics to detect unusual activities.

3. Axis Communications: Provides a wide range of camera options and robust software for managing large-scale deployments.

4. Alarm.com: Ease of use and Business Activity Analytics allow this camera system to improve your business, not just protect it.

Which Retail Cameras Should You Choose?

As with most questions in the security industry, there is not one standard right answer. The best retail security camera system for your store will depend on its unique needs and circumstances. Consider consulting with a security professional like Alarm New England who can assess your space and recommend a customized business security solution. Remember, investing in a quality security camera system is not just about preventing losses – it’s about creating a safer environment for your employees and customers, and gaining valuable insights that can help your business thrive. In this way, a security camera system can prove itself to be a fantastic investment that will pay off in dividends.

Last Updated on July 12, 2024 by Alarm New England

Every day, retail businesses can face numerous security challenges. From inventory theft to safety hazards, the risks are diverse and can evolve over time. Understanding these potential threats is crucial in developing effective strategies to protect your business, employees, and customers.

Alarm New England is a security provider working in MA, RI and CT who has helped hundreds of retail businesses with their alarm system, video surveillance, commercial fire, and access control needs.

Let’s explore the key security risks that can arise in a retail environment, with a focus on employee and customer safety.

Security for Retail Store Owners

Shoplifting and Theft

Shoplifting remains one of the most prevalent security risks in retail. It can range from opportunistic theft by individuals to organized retail crime (ORC) involving sophisticated groups– as we’ll talk about later. Modern shoplifters employ various techniques, from simply concealing items to using foil-lined bags to bypass electronic article surveillance (EAS) systems.

The impact of shoplifting goes beyond the immediate loss of merchandise. It can lead to inventory discrepancies, increased prices to cover losses, and a general sense of insecurity in the store.

Employee Theft

While it’s uncomfortable to consider, employee theft is a significant concern in retail. This can take many forms, including:

• Cash theft from registers
• Merchandise theft
• Sweethearting (giving unauthorized discounts to friends or family)
• Refund fraud

It even goes beyond the theft of physical goods. A retail store can also fall victim to employee time theft (in other words, falsifying work hours).

Employee theft can be particularly damaging as it often involves larger amounts over time and it can be harder to catch since perpetrators have insider knowledge of the store’s systems and procedures.

Robberies and Break-ins

Robberies and break-ins pose a serious threat to retail businesses. These crimes not only result in financial losses but can also traumatize employees and customers. Stores with high-value merchandise or those operating in high-crime areas are at particular risk.

Violence and Aggressive Behavior

Unfortunately, retail employees sometimes face violence or aggressive behavior from customers. This can range from verbal abuse to physical assaults. Such incidents not only pose immediate safety risks but can also lead to long-term psychological impacts on staff.

Employee Safety Concerns

Beyond external threats, employee safety is a critical concern in retail environments. Some potential risks include:

• Slip and fall accidents due to wet or unkempt floors
• Injuries from improper lifting or handling of merchandise
• Repetitive strain injuries from prolonged standing or repetitive motions
• Exposure to hazardous materials (e.g., cleaning products)

Customer Safety Risks

Ensuring customer safety is paramount for any retail business. Potential risks to customers include:

• Customer slip and fall accidents
• Injuries from falling merchandise or displays
• Allergic reactions to products or materials in the store
• Food safety issues in stores with food service areas
• Parking lot accidents or assaults

Product Tampering

While less common than some of the other risks listed above, product tampering can also be a serious concern. This can involve intentional contamination of products or tampering with packaging. Besides the immediate safety risks to consumers, such incidents can severely damage a retailer’s reputation.

Organized Retail Crime (ORC)

ORC (or organized retail crime) involves groups of individuals working together to steal large quantities of merchandise for resale. These operations are often sophisticated, using professional shoplifting tools and techniques. Organized retail crime can lead to substantial losses and can be challenging to combat without coordinated efforts between retailers and law enforcement.

Cash Handling Risks

For retailers dealing with cash transactions, there are inherent risks in cash handling. These include:

• Theft during cash transfers
• Errors in cash counting or reconciliation
• Counterfeit currency acceptance

Proper cash handling procedures and security measures are crucial to mitigate these risks and ensure employee safety during cash transactions.

8 Step Retail Security Checklist

The retail environment faces its fair share of security risks, many of which can directly impact employee and customer safety. Each of these risks can have a significant impact on a retailer’s bottom line.

To effectively combat these threats and ensure a safe environment, security needs to be put into place. Below is a simple security checklist for retail stores.

1. Implementing physical security measures (e.g., CCTV, EAS systems)
2. Training employees on security protocols, safety procedures, and threat awareness
3. Developing strong cash handling and inventory management procedures
4. Implementing regular safety inspections and maintenance routines
5. Creating and practicing emergency response plans
6. Fostering a culture of safety and security awareness among all staff
7. Collaborating with law enforcement and industry partners to combat organized retail crime
8. Regularly assessing and updating security measures to address evolving threats

By understanding these potential risks and taking proactive steps to address them (like the 8-step checklist above), retailers can create a safer environment for their business, employees, and customers. Remember, security and safety are ongoing processes, and staying informed about emerging threats is key to maintaining a secure and safe retail business.

For information about a free retail security assessment, contact Alarm New England today.

Last Updated on July 12, 2024 by Alarm New England

Installing an apartment access control system can be a large investment for any property manager. The right system not only enhances security but also offers convenience for those involved with the residential building. When looking at access control installation, it’s important to know what type of system is necessary by looking at the specifics of your building.

What is the best apartment access control system?

The best access control system is the one that meets your building’s unique needs. Some property managers prefer the simplicity of administering key fobs. Others might manage dozens of different entry points or even multiple buildings. In these situations, a cloud-based system might be best due to its ease and flexibility.

Types of Apartment Building Access Control

As mentioned above, it’s important to have your system best fit the needs of your building. Think about your property. How many residents are there? How many entryways and exits do you need to manage? Is an intercom system needed? Would a simple keycard solution work or do the apartments need more complex features?

Once you consider the following, then the next step in apartment access control is to match the apartment complex with the hardware and features it requires.

Below are some of the common access control system types for apartments:

Key Fobs

Key fobs are small, portable devices that allow access to a building or specific areas within it. These fobs use RFID (Radio Frequency Identification) technology to communicate with a reader installed at entry points. When an apartment resident waves the fob near the reader, the system checks for authorization and grants access if the fob is recognized. This type of system is popular due to its simplicity. But there can be security risks when it comes to lost or stolen fobs.

Key Cards

Similar to key fobs, key cards use RFID or magnetic strip technology to grant access. These cards are often credit card-sized, making them easy to carry in a wallet or pocket. Key card systems are widely used in hotels and office buildings, and they are becoming increasingly popular in apartment complexes. They offer the same security benefits as key fobs, but also come with a similar amount of risk.

Cloud-Based Access Control

Cloud-based access control systems store access credentials and logs in the cloud, allowing property managers to manage access remotely. Everything is in the cloud, which prevents the need for a dedicated server on-site. Administrators can grant or revoke access in real-time, monitor entry logs, and receive alerts for any suspicious activity. This flexibility and scalability make cloud-based solutions ideal for large apartment complexes with multiple entry points and high resident turnover.

Smart Locks with Mobile App Control

Smart locks can be a part of apartment access control. These locks can be controlled via a mobile app, leading to unparalleled convenience. Residents can unlock doors with their smartphones, eliminating the need for physical keys. Smart locks also offer features like temporary access codes for visitors, activity logs, and remote locking or unlocking. For property managers, smart locks simplify the process of rekeying or changing locks, as everything can be managed digitally. However, since features are managed in a mobile app, it can lead to a difficult set up for property managers. Also, not all residents might have a compatible device.

Apartment Intercom with Door Release

Intercom systems with door release functionality are commonly seen in residential apartments. These systems allow residents to communicate with visitors before granting access. Usually this is done with two-way audio. More modern systems can include video intercom capabilities, allowing residents to see who is at the door. The door release function allows residents to remotely unlock the door for guests, delivery personnel, or maintenance staff. This type of system enhances security by ensuring that only authorized individuals gain entry. It also means residents don’t have to leave their apartment to open the door for others.

Choosing the Right System

Selecting the best access control system for your apartment building depends on several factors, including the size of the building, the number of residents, and the specific security needs. It is even possible to combine systems. For instance, a building might use key fobs or cards for general access, smart locks for individual units, and an intercom system for visitor management.

What is the best access control system for apartments?

Cloud-based access control is convenient. Key fobs and card swipes are proven access control methods. But an apartment building will benefit most from an access control system tailored to its particular security needs. It’s recommended to get a security consultation from a professional access control company. This will make sure you are covering every aspect of an apartment’s access control system.

At Alarm New England, we specialize in providing comprehensive access control solutions tailored to the unique needs of apartment buildings. Our proven 50+ year expertise in security ensures that you receive the most effective and reliable access control system available. Contact us today to learn more about state-of-the-art access control systems.

Last Updated on July 12, 2024 by Alarm New England

Closed-circuit television (CCTV) systems are a must for retail security today. They help deter theft, monitor customer and employee behavior, and provide valuable evidence in case of incidents. However, choosing the right CCTV system can be overwhelming. This guide will help you make an informed decision for your retail business. We are a business security provider who has served happy customers in the New England region for over 50 years. So, we know about protecting customers in this industry.

Before diving into technical specifications, it’s crucial to assess your store’s layout and security requirements. Consider your store size, the number of entrances and exits, high-risk areas like cash registers and stockrooms, outdoor areas requiring surveillance, and any specific security concerns such as shoplifting hotspots. This evaluation will help inform the foundation of your retail business security and CCTV system design.

Choosing Cameras For A Retail Store

Once you’ve assessed your needs, it’s time to choose camera types. Different areas of a store might require different cameras. Dome cameras are discrete and suitable for indoor use, while bullet cameras serve as a visible deterrent and are ideal for outdoor areas. PTZ (Pan-Tilt-Zoom) cameras offer remote control and wide coverage, and fisheye cameras provide 360-degree views of large areas. Your choice will depend on the specific requirements of each area in and around your retail space.

Image Quality

Image quality is another crucial factor when considering cameras. Higher resolution cameras provide clearer images but require more storage. HD (720p) is the minimum recommended resolution, while Full HD (1080p) offers the clear images needed for most retail environments. For when detail is critical, like in very large stores for example, 4K (3480 x 2160) cameras provide the most detailed footage. Consider your store’s needs and balance them with your storage requirements.

Lighting Considerations

A store’s lighting conditions play a significant role in camera performance. Ensure your chosen cameras can handle various lighting situations. Look for low-light capability for dimly lit areas, Wide Dynamic Range (WDR) for areas with contrasting light levels, and infrared (IR) capability for night vision. This ensures your cameras will be effective 24/7, regardless of lighting conditions.

Storage Space

When it comes to storage, you’ll need to decide between local and cloud options. Network Video Recorders (NVRs) offer on-site storage and are good for larger systems, while cloud storage provides remote access and reduces on-site hardware. Your choice will depend on your specific needs, budget, and IT infrastructure.

Business Analytics

The best CCTV systems for retail stores offer more than just security footage. Consider analytics features that can provide valuable business insights. For example, Alarm.com’s Business Activity Analytics. These actionable insights might include people counting, heat mapping for customer flow analysis, facial recognition and queue management. These features can help you not only maintain security, but also optimize your store layout and improve customer experience.

What To Look For In A CCTV System for Retail Business

As you select your video surveillance system, it’s important to make sure it’s scalable and can grow with your business. Look for expandable NVRs and cameras that integrate with your chosen software. This future-proofing will save you money and hassle in the long run.

User-friendliness is often overlooked but is crucial for effective use of your CCTV system. Get a demo, and choose a system with an intuitive interface. If it’s convenient, choose a setup that uses a mobile app for remote viewing. Make sure your staff will be able to use the system effectively without extensive training.

Also, remember to balance the CCTV system cost with its features. Consider long-term value over the initial price and don’t forget to factor in installation and maintenance costs. For higher end systems, exploring leasing options might be worthwhile.

Legal compliance is non-negotiable when it comes to CCTV systems. Ensure your system adheres to local laws regarding proper signage informing customers of surveillance, data protection, and employee privacy considerations.

Lastly, consider how your CCTV system will integrate with other security measures such as retail access control systems, alarm systems for your store, and point-of-sale (POS) integration for transaction monitoring. For the best results, seek professional advice. Get a security assessment from a trusted retail security company like Alarm New England.

Choosing the right CCTV system can be a difficult process. There are a lot of factors to consider, but by following these guidelines, you can select a system for your retail store that protects and improves your business operations. With any retail security system questions, please don’t hesitate to reach out to our experts by phone at (857) 445-4010.