Category: Home Security

As we enter the ever-evolving future, the home security landscape is continuing to change. Smart home technology has become more affordable than ever before, while new advancements are changing and improving how we protect our homes.

Despite this, the fundamental challenge remains unchanged: property crime and burglaries continue to plague communities across the nation. Economic pressure is driving increased crime, and criminals are becoming more sophisticated in their methods.

At Alarm New England, our five decades of industry experience means we’ve experienced changes in home security firsthand. We’re the top alarm company in the New England region, and experience is a big reason why.

Today’s market is flooded with options, features, and promises – some essential, others merely expensive add-ons that provide little real protection.

Our goal is simple: to help you distinguish between the crucial security features you can’t live without and unnecessary extras that will do nothing more than inflate your monthly bill.

This guide will help you make an informed decision about protecting your home in 2026 and beyond.

Let’s Break Down Home Security Systems

There are so many home security options available today, and there is so much conflicting information out there. What is the best route to take? Which company should you work with? In theory, you can choose from one of the several big D.I.Y. companies like Ring, Vivint, and SimpliSafe, to ADT, Frontpoint, Cove, Brinks, and every local alarm installer in your area.

We often come across people with varying knowledge of home security systems. Some customers are very familiar with the system and all of the equipment that’s included, while others have never had a security system before and see it as a completely foreign concept. Either way, there’s a lot of information to take in.

No matter which bucket you fall into, you’ll need to know the various parts that make up a home security system.

The Various Parts of A Home Security System

Below, we break down each element of home security systems, starting from the most important and going down the list in terms of necessity.

Security System Alarm Panel

At the heart of every system lies the control panel. We like to call this the “main brain of the system.” This central unit communicates with various sensors throughout your home, and it connects to the central station where a professional monitoring employee will watch for signals from your system around the clock and dispatch police or emergency response if needed.

The keypad should work off wi-fi since it’s the most stable network in the home, but it also needs to have a cellular backup, so you will still have a working security system in case the power ever goes out or wi-fi is lost!

No security system is complete without the alarm panel. The keypad acts as your central command center for the system. It’s absolutely necessary and non-negotiable.

Door and Window Sensors Cover the Home Security Basics

In most cases, entry into your property is done through a door or window. Naturally, it only makes sense that door and window sensors form your first line of defense. These devices will detect any form of entry into your home from its various doors and windows. When we help customers design a security system, some of the first questions we ask are, “how many doors?” and how many windows?”

These are the most common entryways, which make them the most important to be protected.

Door and window sensors can’t be skipped and are a necessity for any home security system.

Beyond the Basics: Motion Sensors for Home Security

Once you have your panel and door and window sensors, you have most of the basics covered when it comes to your system.

However, there are times when a potential intruder might not enter through a door or window. In this case, it does make sense to add some motion detectors in particularly vulnerable areas such as a garage.

It might seem obvious, but the goal of a motion sensor is to detect movement in key areas of the home while the security system is armed.

All in all, it’s not absolutely necessary to have motion sensors, but it is a good idea for areas like garages, large rooms, or areas where valuables are stored.

Home Security is Home Safety, Don’t Forget the Fire Alarm

Environmental protection features like smoke, carbon monoxide, and water leak detectors add another layer of security beyond crime prevention. These systems can literally be lifesavers and can protect your home in case of a disaster like a fire or flood. Often, these systems are required by the town fire department, in which case, they are absolutely necessary for homeowners to have.

A home that has fire and carbon sensors (at the very least) is a safer place for all who inhabit it.

The Home Security “Nice to Haves” – Beyond Traditional Security

We are in no way speaking out against the following features, since they are great and proudly offer them to our customers. But the following are optional features created for the sake of convenience. They might not be completely necessary, but they can (and will) make your life easier.

• Cameras, of course! Your home can be protected by an alarm system, but you will only have eyes on the property if you have a few cameras installed. We recommend most home setups to have security cameras integrated too. A video doorbell is a great example of a really convenient “nice to have” feature.
• Smart home integration has transformed security systems from simple burglar alarms into comprehensive home management solutions. Modern systems can control lighting, thermostats, locks and even small appliances.
• Remote monitoring through smartphone apps provides real-time alerts and video feeds. This feature proves particularly valuable for fending off front porch package thieves and keeping an eye on pets or elderly family members while away from the home.

But Home Security Systems are Expensive. Tell Me, What Do I Actually Need?

Ok. Here’s the truth. What do you actually need for home security? For most homes, we recommend:

• A reliable control panel with cellular backup
• Door & window sensors on all ground-level entries
• Motion detectors set in key areas
• Professional 24/7 monitoring

But What About The Home Security System Installation Process?

When it comes to installation, you’ll need to choose between professional and DIY options. Professional installation typically costs more but ensures proper setup from an expert. DIY systems have become more user-friendly over the years, but they require careful attention and can often be a headache to install. Plus, there is always the room for human error if you are a home security novice. Many alarm companies offer a warranty on their equipment too, so don’t fret right away if the equipment isn’t working as intended.

While it’s not a must in order to get some basic protection, we recommend professionally-installed security since it reduces risk, stress, and provides greater protection in the long run.

The Reality of Break-ins and Security Systems

Contrary to popular belief, most burglaries aren’t sophisticated operations. Criminals typically look for easy targets – homes that appear vacant or seem to have an easy entry point.

Studies show that 34% of burglars enter through the front door, while 23% use first-floor windows. Back doors account for another 22% of entries (source: NACHI.org). These statistics highlight the importance of securing obvious entry points rather than, for the lack of a better term, “getting too cute with it.”

Even If You Don’t Have Security Systems, It’s Better To Make An Effort!

Also, it’s common knowledge that burglars are far more likely to pass over a home that has visible security cameras or another indicator of a security system present. Home security alarm systems can be an effective deterrent for criminals. So, even the mere presence of security helps keep your safe.

Even if you don’t have security, simply making it look like you have security is a great step to take.

Any sort of camera, sticker, or panel that’s in clear view can help protect your home, even if its not in working order. At the very minimum, even if you’re not planning to invest in security, we recommend getting some type of system component visible as an easy (yet effective) first step.

Our Final Thoughts on Home Security Systems and The Security Features You’ll Need At Home…

A home security system isn’t a magical shield against all threats, but it remains one of the most effective deterrents against property crime.

Focus on the essentials:

• An alarm panel monitored 24/7 by the central station
• Reliable entry detection (door and window sensors, motion sensors if needed)
• Fire and carbon monoxide sensors

Remember that the most expensive system isn’t necessarily the best. First, make sure your bases are covered by following this guide. Then, consider the more “nice to have” features and think about if any will make your life easier, enough to justify that extra monthly cost.

Not sure which features to choose? Call an Alarm New England expert today and we’ll help you build your own security system. Our team can be reached at (857) 445-4010. Within 15 minutes, we’ll help you design a system, piece by piece, determining features your home needs, and those it does not.

We’re a local, family-owned and operated company who has been helping New England home owners for the last 53 years. Get in touch with our team today if you need any help at all with home security.

Whether you own homes on different coasts, plan to travel for an extended period of time, or have ownership of a property you don’t plan on inhabiting any time soon, a vacant home presents its own set of security risks.

Property owners, managers, investors, and individual owners all know the challenge too well. Unoccupied buildings are often seen as an easy target for crime. Because of this, owners of a vacant space need to have the proper protection.

Whether you are dealing with a temporarily empty commercial space, a residential property between tenants, or a building awaiting renovation, getting the right protection measures in place – like an alarm system, cameras, and smoke/fire/flood sensors – is essential to prevent vandalism, theft, squatters and more.

Understanding the Risks of Vacant Properties

Empty properties face numerous risks that occupied buildings don’t typically encounter. These risks include:

• increased vulnerability to break-ins
• vandalism
• squatting
• unnoticed maintenance issues

Insurance companies often view vacant properties as high-risk assets, potentially leading to higher premiums or reduced coverage. This makes proper protection not just a security concern, but also a financial need.

Now, I think we’ve made the point clear. If you have a vacant home that is currently unprotected, you need to take action. Let’s begin the guide by talking about a few security measures you can take right away for a vacant house or building.

How To Protect Your Vacant Home: The Essential Security Measures

Securing a vacant property is not always easy and straightforward. Often, a multifaceted approach to protect vacant buildings is best.

The first and most obvious step is getting some sort of security if you don’t have it already.

This could be an alarm system, some cameras so you can monitor the property from afar, and of course sensors for smoke, flood and other environmental dangers that can do a number on a property while the owner is away.

Security systems today can be fully integrated, meaning your motion sensors, cameras, smoke and carbon detectors, and more can all be tied into one system. With professional monitoring from an experienced alarm company, a trained professional will respond to any and all signals from your system, responding quickly at times when you physically cannot.

Let’s break down each element of the best security system for vacant properties.

Element #1 – Professional Alarm Monitoring

Many property owners opt to work with a professional alarm monitoring company for their vacant property protection services.

These companies offer tailored security solutions. They evaluate the building’s current security setup, install whatever equipment is needed, and monitor the system, making sure any alarm signals are responded to, either by the property owner or by emergency personnel. This around the clock protection provides unmatched peace of mind for vacant property owners.

You might not be able to be present at your property at all times, but having 24/7 professional alarm monitoring? That’s the next best thing.

Element #2 – Cameras

Once alarm monitoring is established, the next best thing is security cameras, so you are able to have eyes on the property even when you are far away for extended periods – leaving the home vacant.

Modern home security camera setups are very easy to use due to internet connectivity and the convenience of a mobile app. Most cameras work off of wi-fi and tie directly into a simple app on your smartphone. All you need to do is log in, and you’ll be able to review video footage, even live feeds, from anywhere in the country (or world) – as long as you have internet access or cell service.

Monitoring And Protecting Made Easy And Convenient

Doorbell cameras are a great solution to get visibility on the building’s exterior while you’re not there. Vacant properties can become easy targets for crooks. But the mere presence of a doorbell camera might work to deter intruders entirely. Might as well go after another home that does not have visible security.

While alarm monitoring offers peace of mind, cameras enhance it even further. They let you see – when you otherwise could not.

While you might be hesitant to pick up a monthly cost in order to protect a property you won’t even be living or working at, we’re here to tell you that it’s a smart investment in the long run. And that’s not just because we’ve been protecting homes and businesses in New England for over 50 years. The price of theft, burglary, flood or fire on an unmonitored home or business could end up being a financial disaster. You’ll be grateful you have security at your vacant building when an accident does strike.

And for even more savings, insurance providers usually mandate certain security requirements for vacant property coverage. Working with professional protection services can help ensure compliance and make sure you are getting the best rates.

Element #3 – Fire and Environmental Protection While You’re Away

As part of an integrated system, you can get alerts when smoke detectors are set off, carbon monoxide is detected, or even if the temperature in the building gets above or below a certain point. You will be notified so you can respond accordingly, whether that’s dispatching the fire department to take care of any potential fires swiftly, or simply utilizing a smart thermostat to turn up the heat remotely so the pipes don’t freeze. All of this makes the vacant home safer, and managing it more convenient.

There are also flood sensors which can detect leaks or elevated water in the home. This is especially useful in areas prone to flooding and the alerts can save you from costly water damage at your uninhabited property.

By Following These Security Measures, You Can Protect Your Vacant Property Today

By implementing comprehensive vacant property protection measures, property owners can significantly reduce risks while maintaining their asset’s value. The key lies in choosing the right combination of security devices and smart technology aimed at ease of use to make your life easier dealing with a vacant property from afar. With proper protection in place, vacant properties can remain secure and well-maintained until they’re ready for their next use.

For help with securing your vacant home or business during your time away – call today – (857) 445-4010

Creating a safe home environment is essential. Whether you live in a house in the suburbs or an apartment in the city, these safety tips will help make your home more secure. If you’ve ever wondered how to stay safe at home, you would do well to follow these tips for better security and peace of mind.

Tip 1: Install a Security System

Perhaps the most straightforward course of action, installing a security system is a no-brainer for those wanting to stay safer at home. And there’s never been a better time to invest in home security. Modern home security systems do more than just deter intruders, they also allow for the best possible response in an emergency situation. A security company will help you install sensors at all entry points and test them regularly. The best systems include 24/7 professional monitoring, ensuring your home is protected even when you’re asleep or away.

Many modern systems also offer smartphone integration, allowing you to monitor your home’s security status from anywhere in the world. These systems make home security easier and more effective than ever. And the integrated nature of newer system expands your range of possibilities for smarter and more efficient home.

Tip 2: Stay Safe with a Video Doorbell

A newer innovation in home security is the video doorbell camera. A video doorbell serves as your first line of defense against potential threats at your front door. These devices allow you to see, hear, and speak with visitors without opening your door or even being home. With HD video and two-way audio capabilities, you can safely manage package deliveries, screen unexpected visitors, and maintain a recorded history of everyone who approaches your door.

Some of the best video doorbells include features like motion detection, night vision, and wide-angle views that eliminate blind spots. They can send instant alerts to your smartphone when someone approaches your door, allowing you to take immediate action if needed. Many models also offer cloud storage of video footage, providing valuable evidence in case of security incidents.

Alarm New England offers state-of-the-art video doorbell solutions that integrate seamlessly with your existing security system. Our expert team can help you choose and install the perfect video doorbell for your home’s specific needs.

Tip 3: Get Smart Locks for Better Home Safety

While basic door locks have served us well for centuries, smart locks represent a significant leap forward in home security technology. These devices allow you to control and monitor your doors remotely through your smartphone, eliminating the worry of forgotten keys or unlocked doors.

One of the most valuable features of smart locks is the ability to verify your door’s status from anywhere. Lying in bed and wondering if you locked the front door? Simply check your phone and lock it remotely if needed. Expecting a delivery while at work? You can temporarily grant access and then ensure the door is secured afterward, all from your smartphone.

Transform your home’s security with a smart lock installed by Alarm New England. Our professional team can help you select and install the perfect smart lock system, connecting it seamlessly with your existing security setup for your best protection and convenience.

Tip 4: Don’t Forget Perimeter Security

It sounds complicated, but perimeter security is a simple (and important) consideration at home. Your home’s exterior is the first line of defense against potential security threats, and proper planning can significantly enhance your safety. Start by evaluating your home’s perimeter security. Things like motion-sensing lights near all entry points can ward off potential intruders. Remember to position these lights high enough to prevent tampering.

There’s nothing simpler than some good old physical security too. A high quality gate or fence around your property can be a simple, yet extremely effective way to keep unwanted visitors out. A fence or secured gate is one more layer someone will need to pass through to reach your home. Simply the presence of a barrier might be enough to deter any unwanted trouble.

Tip 5: Make an Emergency Plan (Child and Adults)

An emergency plan can mean the difference between panic and measured response during a crisis. Consider various scenarios – what if your primary exit is blocked? Where would you go?

Make sure family members (especially children) understand the emergency plan too. Create an emergency contact list including local authorities, utility companies, medical providers, and trusted neighbors and store it somewhere easily accessible. Make sure that young children know who to contact in an emergency.

It’s also not a bad idea to keep a storage of essential supplies like water, non-perishable food, medications, first-aid supplies, and battery-powered flashlights. Review and update these kits regularly, replacing any expired items.

Tip 6: Protect Your Digital Security

Today, digital security has become as important as physical security. Start by securing your home’s wi-fi network with a strong password and encryption if available. Regularly update passwords for all smart home devices, and avoid using the same password across multiple devices or accounts.

Consider using a Virtual Private Network (VPN) to encrypt your internet traffic and protect your personal information from cybercriminals.

Tip 7: Don’t Neglect Fire and Life Safety Systems

Beyond just a burglar alarm system or cameras, equip your home with smoke detectors and carbon monoxide detectors on every level, including inside and outside sleeping areas. These crucial devices will alert you at the first sign of smoke or a dangerous carbon monoxide leak. You can even keep fire extinguishers readily accessible on each floor in case of emergency.

You can also consider installing water leak detectors in susceptible areas like bathrooms and laundry rooms.

Tip 8: Networking with your Neighbors

Building a strong community network enhances everyone’s security. Establish relationships with neighbors and participate in or create a neighborhood watch program. Share emergency contact information with trusted neighbors who can check on your home during vacations or alert you to any suspicious activity.

Platforms like Nextdoor and Ring Neighbors are great for this. This network can be great for quick, far-reaching communication, and bringing awareness to issues that might affect homes in the neighborhood.

Tip 9: Keep Your House Well-Lit at Night

Proper lighting at night is one of the most effective yet often overlooked aspects of home security. Well-lit exteriors significantly reduce the risk of break-ins by eliminating potential hiding spots and making suspicious activity more visible to both residents and neighbors. Motion-activated lights are particularly effective, as they can startle intruders and draw immediate attention to movement around your property.

Beyond security, good outdoor lighting serves multiple practical purposes that enhance your home’s safety and livability. It prevents accidents by illuminating areas like steps and uneven walkways, which otherwise could cause trips and falls.

Tip 10: Provide Medical Pendants If Necessary

For homes with elderly family members or individuals with disabilities, medical alert systems provide crucial protection and peace of mind. Modern medical alert pendants offer features like fall detection, GPS tracking, and immediate connection to emergency services. These devices can be lifesaving in situations where someone is unable to reach a phone or call for help.

Need immediate access to emergency help? Alarm New England’s security system offers an in-app panic button feature accessible right from your smartphone. This convenient solution ensures help is always just a tap away, whether you’re at home or on the go. Contact us to learn how we can integrate this feature into your home security system.

Remember, home security isn’t a one-time effort – it requires regular care and attention. By following these tips and staying vigilant, you can create a safer environment for everyone who lives under your roof. The investment in home security today can prevent costly and dangerous situations tomorrow.

Want Tips from an Expert?

Call Alarm New England today for a free home security quote. You can reach our team at (857) 445-4010.

Your home is your sanctuary, a place of comfort and safety for you and your loved ones. Ensuring the security of your home is paramount, and there are several key tips and best practices you can follow to enhance your home security and enjoy peace of mind.

Best Security Tips for the Modern Home

Home security is simple in concept. You want to feel safe and comfortable in your house. So, you want to do as much as possible to ensure that safety. No questions asked. Below are some effective home security tips to help you effectively safeguard your living space.

1. Install a Home Security System

One of the most effective ways to protect your home is by installing a home security system. These systems typically include door and window sensors, motion detectors, surveillance cameras, and an alarm system. Many modern systems can be monitored remotely, allowing you to receive alerts and check on your home while you’re away.

Your risk level depends on where you live. Explore our Boston crime stats by neighborhood to understand your area’s specific threats.

2. Reinforce Entry Points

Burglars often target vulnerable entry points like doors and windows. Reinforce these areas by installing solid doors with deadbolt locks and shatterproof glass windows. Additionally, consider installing security film on windows to make them more resistant to break-ins.

3. Adequate Outdoor Lighting

Well-lit exteriors can deter potential intruders. Install motion-activated lighting around entryways, pathways, and dark corners of your property. Timed lighting systems can also create the illusion of an occupied home when you’re away.

4. Secure Your Garage

Garages are common targets for burglars, as they often contain valuable items and provide access to the interior of the home. Keep your garage secure by using a high-quality lock on the door, and consider installing a security system specifically for the garage.

5. Landscaping Matters

Maintain clear sightlines around your home. Trim bushes and trees near windows to eliminate potential hiding spots for intruders. Ensure that your home is visible from the street, reducing the chances of unauthorized access.

6. Lock Doors and Windows

It may sound obvious, but many break-ins occur because doors and windows were left unlocked. Develop a habit of locking all doors and windows when you leave home, even if it’s just for a short time.

7. Reinforce Sliding Doors

Sliding glass doors can be vulnerable. Install a bar or rod in the track to prevent the door from being forced open. You can also add security film to reinforce the glass.

8. Be Mindful of Spare Keys

Avoid hiding spare keys in obvious places like under the doormat or in a fake rock. Instead, leave spare keys with a trusted neighbor or invest in a secure electronic lock system that allows remote access.

9. Home Security Signage

Displaying signs and stickers from your home security provider can act as a deterrent. Even if you don’t have a security system, these decoys can make potential intruders think twice.

10. Neighborhood Watch

Participate in or create a neighborhood watch program. Neighbors looking out for each other can be an effective way to deter crime and respond quickly to suspicious activity.

11. Secure Valuables

Consider investing in a home safe to protect important documents and valuable items. In the event of a break-in, a secure safe can keep your most precious belongings out of reach.

12. Know Your Neighbors

Building good relationships with your neighbors can be a valuable asset in maintaining home security. They can keep an eye on your property when you’re away and alert you to any unusual activity.

13. Regular Maintenance

Periodically inspect and maintain your home security system to ensure it’s functioning correctly. Change the batteries in your alarms and cameras as needed.

14. Create the Illusion of Occupancy

When you’re away, make it appear as if someone is home. Use timers to turn lights and radios on and off, and consider asking a neighbor to collect mail and packages.

15. Security Cameras and Alarm Systems

Invest in security cameras and alarm systems that provide real-time monitoring and notifications. Many modern systems allow you to control and monitor your home security from your smartphone, no matter where you are.

Follow These Security Recommendations And Keep Your Home Safe 

Securing your home is a vital responsibility, and these home security tips can significantly enhance your safety. By implementing these measures and staying vigilant, you can help protect your home and loved ones, creating a secure haven for you and your family. Remember that the key to effective home security is a combination of preventive measures, technology, and community awareness.

Everybody wants to feel safe in their own home, and more people are considering getting security systems than ever before. When you start looking at the best home security systems in Boston, you’ll be surprised by how many services are available.

You can—and should—take the time to look up reviews of several home security systems to get an idea of which ones are reputable and which ones to avoid.

If you’re still feeling overwhelmed by the number of choices, we’ve taken some of the most popular home security systems in Boston MA and examined them in several categories. Our review will give you an informed perspective so you can decide which one will best meet your needs.

Not sure how much security you need? Check out the latest Boston crime statistics by neighborhood to see where your area ranks.

How We Choose the Best Home Security Systems

Every household has different requirements and expectations for its security system. Some people want wireless home security systems, while others prefer more straightforward systems.

The three main categories that people use to make their decisions are usually price, customer service, and the features and equipment that come in the system.

Each of the security systems we’ve reviewed surpasses some of these criteria and may be lacking in others. There is no perfect service, unfortunately. So, your best bet is to find a home security system that meets your needs and budget.

Price

Many people only consider the upfront costs of installing a home security system, but they forget to think about the monthly expenses. We take both upfront and monthly fees into account in our reviews.

Customer service

Ideally, you want to be able to reach your home security system provider at any time possible. We evaluate response times, as well as times when you’re able to contact the provider.

When choosing the best home security system, you also want to factor in other aspects of customer service, such as cancellation policies and equipment warranties.

Features and equipment

Some people want high-tech smart home security systems, while others prefer traditional alarms. Some people purchase home security systems with cameras, while others consider cameras invasive.

We take a look at all of these features and evaluate systems on their reliability, ease of use, and how well they fit into your current lifestyle.

Let’s explore some of the best home security systems in Boston in 2026.

Alarm New England

We are a local security and monitoring company that services Massachusetts, Connecticut, and Rhode Island.

What sets us apart is our focus on training its staff members to excel at their jobs. Staff training, along with an expansion of support staff, means that you can rest assured knowing your home is in good hands.

Price

Unlike many other home security companies, you don’t have to sign a three-year contract. Instead, you have the option to pay monthly and cancel at any time.

Plans start at $31 per month, including essential equipment such as a touchscreen panel, burglar detection, and wireless sensors. The top tier of services offers video monitoring for $52, which is perfect if you want a home security system with cameras.

Customer service

Because we’re a local company, we place a significant emphasis on customer service and customer satisfaction. And it shows: most customers leave satisfied reviews online.

Our customer service team is only available Monday to Friday, but our website has an extensive FAQ section that should address most of your concerns after hours and on weekends.

Features and equipment

We offer a whole host of equipment and features, ranging from straightforward control panels and sensors to complete smart home integration.

You can decide whether you want a burglar alarm system or if you want something more comprehensive. We will draw up a plan over the phone to meet all your needs.

If you already have a security system installed but want to switch to a new security company, you can switch to Alarm New England Boston for minimal upfront cost.

A certified technician will even come and test your system and make sure that it’s fully functional and protecting your home. That’s an added value and level of flexibility you won’t find with many other providers.

Alarm New England Boston is located at 2 Park Plaza #305, Boston, MA 02116. You can find our office in the heart of Boston – see the map listing below!

ADT

If you’ve ever thought about home security, you’ve most likely heard of ADT. It’s a leader in home security and is a popular choice for home security systems in Boston due to its strong brand.

Price

ADT offers five main security packages via its Protect Your Home program. Each has various options, giving you plenty of flexibility in what you get and what you pay. The base security plan costs just $28 per month, including basic security equipment to secure your home.

ADT also requires users to sign a two-year or three-year contract, although it offers a six-month guarantee if you’re unsatisfied with either the service or your installation. Certain conditions do apply, so make sure you read the fine print before signing your contract.

Customer service

ADT’s customer service times vary by region. ADT has a reputation for having highly variable customer service. Some people report excellent customer service; however, other customers have had negative experiences with pushy dealers and rude customer support staff.

Local Boston reviews suggest that ADT dealers in Boston fall on the negative end of the spectrum. So, if customer service is essential to you, you may want to take a look at some of the other competitors in the area.

Features and equipment

When you sign up with ADT, you’ll get equipment based on the package you signed up for. At a bare minimum, you’ll get one motion sensor, a control panel for the base system, wireless sensors around the home, and a wireless remote.

If you want something more, you’ll have to pay for one of the more advanced packages. An advanced package can include cameras, keypad door locks, motion detectors, window sensors, and even home automation.

SimpliSafe

SimpliSafe’s entire philosophy is right in its name. It provides a security offering that is completely customizable and easy to use. You can order the equipment directly online, install it yourself, and set the level of monitoring you want.

Price

SimpliSafe sells its equipment as a stand-alone package without the need for a monthly contract. The simple base station and keypad are $185, or you can look at the various equipment bundles that start at $230 and end at just under $500.

There are also two monthly monitoring options available. The simplest is just $15 per month, which is a 24/7 alarm monitoring system. The second option features SMS notifications, special alerts, and remote control, in addition to the monitoring system, for $25 per month.

Customer service

SimpliSafe offers 24/7 emergency service, but its regular call hours are limited to business hours. Some people find the service hours too short, but agents are responsive. As SimpliSafe doesn’t have any technicians in-house, they hire third-party companies to go out to customers to perform on-site maintenance and troubleshooting.

Features and equipment

The best thing about SimpliSafe is that you can include as many, or as few, features as you need. You can either build your system or use one of its equipment bundles to set up your security system.

The system can be controlled either via a wired control panel or a keychain remote control. There are also indoor video cameras that offer a broad lens view—perfect for eliminating blind spots.

Vivint

Vivint is at the forefront of smart home security systems, offering fully automated packages that integrate into its other smart home offerings. You can easily use your Vivint system to control your thermostat and garage door in addition to monitoring your home.

Price

Vivint is at the higher end of the price spectrum, particularly when it comes to the initial equipment costs, which can range between $700 to $1800. However, it does allow you to add those costs to your monthly bill instead.

Vivint offers five-year contracts that range from $30 to $50 per month, plus additional equipment costs. If you cancel the contract early, you have to buy out the duration of the contract.

Customer service

Vivint has a bad reputation for having a very aggressive sales team that misrepresents its offerings to customers. Thanks to a massive outcry and several court cases, Vivint has taken the negative feedback to heart and improved its customer service.

Not only is its pricing structure more transparent, but its sales team is also much less pushy. You’ll find regular customer support a pleasure.

Features and equipment

Vivint offers a wireless security system with plenty of bells and whistles. The equipment is all very sleek and contemporary-looking, which blends in well in a modern home but may look out of place if your home is more traditional.

When it comes to features, Vivint has several options. It has a customizable remote that is designed to fit on your key ring, which contains arm, disarm, and emergency functions. You can also program it to do other things, such as lock or unlock a door or flip a switch.

If you’re looking for a home security system with cameras, Vivint has you covered with indoor, outdoor, and even doorbell cameras, which can be viewed on the smartphone app.

Unfortunately, due to the complexity of the system, Vivint does require that a professional do the installation, with no DIY option available.

Despite being high-tech, the home security system is intuitive and easy to use thanks to a dedicated touchscreen control panel with large icons and text. The system also accepts voice recognition, so you can set up voice commands to automate mundane tasks like locking your doors and arming the alarm.

Xfinity Home

Xfinity is Comcast’s foray into the world of home security, and its focus is on smart home automation and professional monitoring. Xfinity offers plenty of features and upgrades so that you can customize your perfect home security system.

The system comes with a companion app to control everything without the need for complex control panels.

Price

Xfinity offers a single plan for $29 that locks you into a two-year contract. An early termination fee applies if you terminate before the end of the contract. It does offer a 30-day money back guarantee if you change your mind.

The plan comes with monitoring and a base equipment package that contains three sensors, a touchscreen controller, and a wireless keypad. If you want additional equipment such as cameras, smoke detectors, or other sensors, you have to pay for them separately.

Customer service

Comcast is notorious for poor-quality customer service and was even rated the worst company in the United States in 2014 and 2017 by Consumer Reports. This has to do with poor service quality and rude support staff, as well as people finding it very difficult to cancel their contracts.

However, if you’re willing to brave Comcast’s customer services, there are many ways to contact Xfinity, including phone, email, and live chat. If you prefer to avoid customer service, you can take a look at the substantial amount of documentation on its customer support portal.

Features and equipment

Xfinity comes with all of the standard equipment you’d expect from a home security system. The equipment includes motion sensors, a controller, and keypad, as well as optional extras, including smoke detectors, cameras, and a variety of door and window sensors.

What makes Xfinity appealing is the integration it has with other smart home applications. So far, integration partners include Nest, Philips, August Smart Lock, and the Chamberlain myQ garage door opener.

Choosing a Home Security System in Boston

These reviews should give you a good reference point for the best home security systems in Massachusetts and alarm monitoring companies you’ll find in the Boston area.

Do your research, read your contracts, and enjoy the added protection your new home security system gives you.