Retail theft and other forms of crime at the workplace are on the rise, and they are costing businesses a lot. In 2024 alone, stores lost an estimated $45 billion to shoplifting and other forms of retail crime. Experts predict that the number could climb to $53 billion by 2027. This puts even more pressure on business owners and managers to protect their inventory, employees, and customers. Whether you run a small storefront or manage multiple locations, having the right security system in place is no longer optional. It’s now very essential.
Thankfully, businesses today aren’t left to fend for themselves. Renowned security providers like Verkada and Alarm.com offer smart, modern solutions that help companies stay protected and in control. From high-quality video surveillance and access control systems to intrusion detection and mobile alerts, these platforms give you the tools to monitor your property, respond to threats, and keep operations running smoothly. While both systems aim to improve business security, they take very different approaches, and those differences matter when choosing the right fit.
In this article, we’ll break down the key differences between Verkada and Alarm.com to help you decide which system fits your business best. We’ll compare their video surveillance tools, access control options, alarm monitoring, smart integrations, pricing, scalability, cybersecurity, and customer support. Whether you’re upgrading your current setup or starting fresh, this guide will give you the clarity you need to make a smart, informed choice.
Verkada: A Cloud-First Security Platform
Verkada offers a modern, cloud-based security system designed for businesses that want simplicity, scalability, and smart features all in one place. Their platform combines video surveillance, access control, environmental sensors, alarms, and visitor management into a single dashboard called Command.
With plug-and-play hardware and automatic software updates, Verkada eliminates the need for on-site servers or complex IT setups. Businesses can monitor live feeds, manage door access, and receive real-time alerts from anywhere using a phone or browser. It’s built for growing companies that want enterprise-grade security without the usual headaches.
Alarm.com: Smart Security with Extensive Integration
Alarm.com provides a flexible and highly integrated security solution that is tailored for small to mid-sized businesses. Their system includes video surveillance, intrusion detection, access control, and environmental monitoring. All these features are managed through a user-friendly mobile app or web portal.
What sets Alarm.com apart is its strong compatibility with third-party devices, smart thermostats, lighting systems, and automation tools. Businesses can customize alerts, remotely manage multiple locations, and even control building systems from one app. With professional installation and 24/7 monitoring, Alarm.com offers peace of mind and powerful control without requiring deep technical expertise.
What Are the Key Differences Between Verkada and Alarm.com??
As mentioned earlier, Verkada and Alarm.com both offer strong security systems, but they’re built for different types of businesses and priorities. If you’re trying to decide between the two, it helps to look at how they compare across key features. From hardware setup to smart integrations, each platform brings something unique to the table. Here’s a breakdown of their biggest differences:
1. System Setup
Verkada uses plug-and-play hardware with built-in storage and cloud access. Hence, there is no need for DVRs or complex wiring. In contrast, Alarm.com often requires professional installation and may rely on third-party hardware depending on the setup.
2. Video Surveillance
Furthermore, Verkada offers high-resolution cameras with smart analytics and centralized cloud storage. Alarm.com also provides video monitoring, but its camera quality and AI features aren’t as advanced or tightly integrated.
3. Access Control
What’s more, Verkada includes access control as part of its unified platform. This allows users to manage doors and credentials from the same dashboard. Conversely, Alarm.com offers access control through integrations, which may require separate systems or vendors.
4. Mobile App Experience
Verkada’s Command app is built for enterprise use. As such, it offers full control over cameras, doors, and alarms. Conversely, Alarm.com’s app is more consumer-friendly. It comes with easy controls for small businesses and smart home-style automation.
5. Smart Integrations
Alarm.com shines when it comes to smart device compatibility. The security solution easily integrates with lights, thermostats, locks, and more. On the other hand, Verkada focuses on core security tools and doesn’t offer as many third-party integrations.
6. Alarm Monitoring
In addition, Alarm.com includes 24/7 professional monitoring and intrusion alerts as a standard part of its service. Verkada offers alarm features, but monitoring is optional and may require additional setup or licensing.
7. Cybersecurity & Privacy
Verkada emphasizes end-to-end encryption, role-based access, and automatic updates to protect user data. Alarm.com also takes security seriously, but its reliance on third-party hardware can introduce more variables.
8. Scalability
Also, Verkada is built for multi-site businesses and large organizations, with centralized control across locations. Alarm.com is better suited for small to mid-sized businesses that want simple, reliable protection.
9. Customer Support
Alarm.com is known for responsive support and a wide network of service providers. Verkada offers direct support and onboarding, but some users report slower response times for urgent issues.
10. Pricing Transparency
Verkada typically requires a custom quote and doesn’t publish pricing online. Alarm.com works through resellers, but you’ll often find clearer pricing packages and monthly plans.
Which System Offers Better Video Surveillance Features?
When it comes to video surveillance, Verkada leads with a sleek, cloud-first approach. Verkada offers high-definition cameras with built-in storage and smart analytics, all managed through a cloud-based dashboard. Their system is designed for easy setup and remote access, with features like motion detection, face recognition, and license plate capture.
On the other hand, Alarm.com offers strong video surveillance with a focus on smart home and small business integration. The system provides reliable HD cameras with night vision, two-way audio, and smart alerts. It’s especially strong in combining video with automation, like turning on lights or unlocking doors when motion is detected.
Overall, Verkada is ideal for businesses that need advanced surveillance and centralized control, while Alarm.com is better for those who want smart features and easy integration with other devices. Your choice depends on whether you prioritize enterprise-grade analytics or flexible, user-friendly automation.
How Do Verkada and Alarm.com Handle Access Control and Door Security?
Verkada offers a cloud-based access control system that’s tightly integrated with its video surveillance platform. Businesses can manage doors, credentials, and schedules from a single dashboard. Also, Verkada supports mobile credentials, key cards, and even multi-factor authentication. You can remotely lock or unlock doors, view live door status, and instantly pull up video footage tied to access events.
Conversely, Alarm.com provides a flexible access control solution that’s ideal for small to mid-sized businesses. Their system supports mobile phone access, key cards, and fobs, all managed through a cloud platform. You can add or remove users in seconds, set schedules, and control doors remotely via their app or web portal. Alarm.com also integrates access control with alarms and video.
Do Both Platforms Offer Intrusion Detection And Alarm Monitoring?
Yes, both Verkada and Alarm.com offer intrusion detection and alarm monitoring. However, their approach is different. Verkada provides a cloud-managed alarm system with AI-powered video verification, motion sensors, door contacts, and panic buttons. Their alarms are integrated into the Command platform. This allows businesses to monitor, arm/disarm, and respond to incidents remotely. Professional monitoring is available 24/7. There are also trained agents who can verify footage, talk down intruders, and dispatch emergency services.
Additionally, Alarm.com delivers robust intrusion detection with motion sensors, glass-break detectors, and door/window contacts. Their system includes 24/7 professional monitoring, smart alerts, and automation features, like disarming the alarm when a trusted user enters. Everything is managed through a mobile app or web dashboard, and the platform is known for its reliability and ease of use. As such, both systems offer strong protection, but Verkada leans toward enterprise-grade control, while Alarm.com focuses on flexible, user-friendly security.
Which System Integrates Better with Smart Devices and Third-Party Apps?
Alarm.com is the clear leader when it comes to smart device compatibility. It works seamlessly with a wide range of third-party tools, such as smart locks, thermostats, lights, and garage doors. It also works with voice assistants such as Alexa and Google Assistant. You can even view camera feeds on Apple TV or Amazon FireTV, and control your system from a smartwatch. This makes Alarm.com a great fit for businesses that want automation and convenience alongside security.
In contrast, Verkada focuses more on enterprise-grade integrations. It connects with platforms like Slack, Microsoft Teams, and identity management tools like Okta and Azure AD. You can also use their APIs to build custom workflows or pair camera footage with third-party data using Helix. In short, Alarm.com is better for smart automation and device control, while Verkada is built for deeper enterprise integrations and custom workflows.
What Are the Differences in Pricing and Subscription Costs?
Verkada is a premium solution with higher upfront costs. Cameras can run from $500 to $3,000 or more. Each device also requires an annual cloud license, which adds to the total. Pricing isn’t listed online. Therefore, you’ll need a custom quote.
Conversely, Alarm.com is more budget-friendly, with monthly plans starting around $14 to $18. Cameras and add-ons are cheaper. Also, you can easily find the pricing through authorized dealers. Thus, Verkada suits larger budgets and enterprise needs, while Alarm.com works well for small businesses that are looking for affordable security solutions.
Which Platform Is More Scalable for Growing Businesses?
Verkada is built with scalability in mind. Its cloud-based platform lets businesses manage multiple locations, devices, and users from one dashboard. It is simple and hassle-free to add new cameras or access points. Everything will stay synced without needing extra servers or complex IT support.
Alarm.com also supports growth, especially for small to mid-sized businesses. It’s easy to add new devices and locations. However, it may rely more on third-party hardware and installers, which can slow things down as you expand.
If you’re planning to scale quickly across multiple sites, Verkada offers smoother, centralized control, while Alarm.com works well for steady growth with flexible options.
How Do Verkada and Alarm.com Compare in Cybersecurity and Data Privacy?
Verkada uses a cloud-managed platform with strong encryption, role-based access, and automatic updates to protect user data. They follow a Zero Trust approach and offer tools like secure APIs and audit logs. However, the company has faced scrutiny in recent years, including a $2.95 million FTC settlement over past security lapses and misrepresentations. Since then, Verkada has made significant efforts to improve its cybersecurity posture and rebuild trust.
Furthermore, Alarm.com has earned a reputation for privacy-first practices. They encrypt data in transit and at rest and maintain private servers. They have also received SOC 2 Type 2 certification for their infrastructure. Alarm.com also avoids monetizing user data and complies with global privacy laws like GDPR. Their systems are regularly audited, and they maintain dedicated teams for incident response and platform security.
Thus, Alarm.com offers a more transparent and privacy-focused approach, while Verkada provides enterprise-grade tools but is still working to restore confidence after past breaches. Your choice may depend on how much weight you place on data handling history versus current security capabilities.
What Industries Are Each System Best Suited For?
Verkada is best suited for:
- Multi-site retail stores.
- Corporate offices and enterprise campuses.
- Healthcare facilities and clinics.
- Manufacturing and logistics centers.
- Schools, universities, and government buildings.
Alarm.com is best suited for:
- Small to mid-sized businesses.
- Restaurants, salons, and service-based storefronts.
- Property management and real estate offices.
- Warehouses and light commercial spaces.
- Residential communities and mixed-use buildings.
Which Security System Offers Better Customer Support and Reliability?
Alarm.com has a strong reputation for customer support, thanks to its network of local service providers. Users often praise the fast response times, hands-on troubleshooting, and personalized help. Many online reviews highlight how easy it is to get assistance, whether through the app, phone, or in-person visits.
Verkada offers 24/7 support via chat, phone, and email, with impressive response times, often under 30 seconds for chat and phone inquiries. However, some users report mixed experiences, especially when dealing with complex issues or needing flexibility outside Verkada’s ecosystem.
Therefore, Alarm.com excels in hands-on, localized support, while Verkada delivers fast, centralized help with enterprise-grade tools. As such, Verkada may feel less flexible for some users.
Final Verdict: Choosing the Right Fit for Your Business
In conclusion, both Verkada and Alarm.com offer strong security solutions, but they serve different needs. Verkada is ideal for larger businesses that want advanced surveillance, centralized control, and enterprise-grade features. Alarm.com is better suited for small to mid-sized businesses looking for smart automation, flexible pricing, and easy setup.
If your priority is deep integration, scalability, and high-end analytics, go with Verkada. If you want reliable protection with smart features and a lower cost of entry, Alarm.com is a solid choice. Either way, investing in the right system now can save you time, money, and stress down the road.
