Welcome
American Alarm Customers
(formerly Monitor Controls, Inc.)
Welcome to the Alarm New England family!
As of September 30, 2026, the ownership of the Connecticut-based customers of American Alarm and Communications, Inc. (formerly Monitor Controls, Inc.) has been transitioned to the Curtiss Family of Alarm New England.
One thing that is very important to us about this transition is that nothing changes for you, our valued customers.
Your monthly rate will not change, your contract terms will not change, and any prepaid monitoring is still in effect.
Starting immediately, Alarm New England will now be the company you call for the service. If you need anything at all, please reach out:
Call Customer Service at (800) 322-3500, Monday – Friday, 8 a.m. – 5 p.m. Our monitoring team and emergency technicians are available at the same number 24/7.
You can also email service@alarmnewengland.com or billing@alarmnewengland.com any time. Please allow up to 24 hours for an email response.
Please see below for a message from Alarm New England's President Alexandra Thompson:
"Let me be the first to welcome you to the Alarm New England family and express my gratitude to Wells and Lou Sampson for entrusting us with their customers. My name is Alexandra Thompson, and like the Yusza and Sampson families, my siblings and I have worked at a company founded by our father for decades. We are proud New Englanders with five offices across Connecticut, Rhode Island, and Massachusetts. Today, our team of 65 serves over 19,000 business and residential customers. Much of the technical staff you have come to know over the years will continue to provide you with service from our Rocky Hill, CT headquarters, where we have operated for over 53 years."
While you’re here, we encourage you to take a look around our site!